Crystal Harris

5 years Expereince in customer service and administration.

Studio & Facilities Manager - Studio SHY - Lewes

(2026-03)

• Manage day-to-day studio operations as sole key holder, including opening and closing premises.
• Handle all inbound client enquiries via phone and email, ensuring a prompt and professional response.
• Maintain and update client records using a CRM system, ensuring data accuracy and compliance documentation.
• Manage client bookings and scheduling, balancing multiple priorities in a fast-paced environment.
• Lead social media strategy and content creation, growing the studio's online presence through digital marketing.
• Build and maintain strong face-to-face client relationships, representing the studio as its public-facing presence.

Self-Employed Business Owner - Crystal Harris Cleaning Services - Brighton

(2023-08)

• Founded and operate a successful domestic and commercial cleaning business with a consistent roster of repeat clients.
• Responsible for all client acquisition, onboarding, scheduling, and service delivery.
• Manage business finances, invoicing, and self-assessment tax obligations independently.
• Maintain a 100% client retention rate through reliable service and strong relationship-building.

Receptionist - Bupa Global - Brighton

(2024-06 - 2025-01)

• Served as the first point of contact for a global insurance organisation, managing high volumes of visitor and staff interactions daily.
• Administered 41 car parking spaces and multiple meeting room bookings using online scheduling systems.
• Maintained accurate records across multiple Excel spreadsheets and resolved administrative queries efficiently.
• Printed and issued security passes, ensuring site compliance and visitor safety protocols.

Administrator - Vail Williams - Reading

(2022-01 - 2022-09)

Contract via Hays Recruitment

• Managed account setup and maintenance, telephone and email correspondence, and financial reporting.
• Kept detailed Excel records updated and produced accurate financial reports to support the wider team.

Customer Service & Billing Advisor - SSE Southern Electric - Reading

(2019-07 - 2021-10)

• Managed a high volume of customer accounts within a regulated energy billing environment.
• Delivered training and floor-walking support for new team members, demonstrating strong product and process knowledge.
• Conducted quality checks on team output, compiling reports for team leaders to ensure accuracy and compliance.
• Handled complex billing queries and account disputes, consistently achieving high customer satisfaction.

Sales & Complaints Resolution Advisor - Appliance Serve - Hove

(2014-01 - 2016-11)

• Ranked in the top 10 out of 50 agents within the first two weeks for sales performance.
• Managed inbound complaints with professionalism, achieving strong client retention outcomes.
• Combined outbound sales with complaint resolution, a dual role requiring high emotional intelligence and resilience.

Receptionist - Citibase Business Centres - Brighton & Burgess Hill

(2016-11 - 2017-05)

Contract via Hays

• Answered calls on behalf of over 80 virtual and in-house clients, maintaining professionalism across all communications.
• Managed meeting room bookings, mail distribution, and invoicing.

BA (Hons) - Career Musician, Songwriting - WaterBear Music College (Falmouth University) (2022-01 - 2024-01)

HNC - A&R and Songwriting, Level 4 - Notting Hill Academy of Music (2020-01 - 2021-01)