D. Haughton

Highly organised, reliable and customer-focused professional with experience across housing services, administration, customer service, social care and retail. Skilled in maintaining confidential records, producing accurate reports, handling enquiries and supporting customers and service users. Experienced in liaising with colleagues, contractors and members of the public while maintaining professionalism and a high standard of service.

Strong communication, organisation, problem-solving and attention-to-detail skills.

Social Community Care Worker - Direct Health - Nottingham

(2018-08 - 2020-02)

• Delivered person-centred care and support to elderly and vulnerable individuals.
• Maintained accurate and confidential care records in line with GDPR and company policies.
• Administered medication safely and accurately in accordance with care plans and procedures.
• Assisted with daily living activities while promoting dignity, independence and wellbeing.
• Managed financial transactions on behalf of service users responsibly and accurately.
• Communicated effectively with healthcare professionals, colleagues and family members.

Temporary Cleaner - Astrum Commercial Cleaning Services - Nottingham

(2018-06 - 2018-08)

• Maintained high standards of cleanliness across commercial premises.
• Prioritised workloads to meet strict deadlines and followed health and safety procedures.
• Worked efficiently both independently and as part of a team.

Customer Associate - TK Maxx - Netherfield, Nottingham

(2014-12 - 2018-05)

• Provided friendly and professional customer service in a busy retail environment.
• Assisted customers with enquiries, complaints, product information and general support.
• Processed cash and card payments, refunds and transactions accurately.
• Maintained stock presentation and store standards while supporting team targets.

Tenant Services Inspector - Nottingham City Homes - Nottingham

(2011-11 - 2012-03)

• Conducted inspections of empty properties before new tenants moved in.
• Identified and reported repairs, maintenance requirements and property issues.
• Produced accurate inspection reports and maintained detailed records.
• Liaised with housing officers, contractors and managers regarding property readiness.
• Recorded meeting minutes, monitored follow-up actions and supported efficient property turnaround.

Receptionist – Temporary - Premier Inn - Nottingham

(2010-03 - 2010-09)

• Welcomed guests and provided professional front-of-house support.
• Managed bookings using computerised reservation systems and handled telephone enquiries.
• Resolved customer issues professionally and processed payments, refunds and booking amendments accurately.
• Managed multiple tasks while maintaining a high standard of customer service.

CIH Level 2 - Housing - Castle College

NVQ Level 2 - Business & IT - Castle College

NVQ Levels 1 & 2 - Hairdressing - New College Nottingham

GCSEs - English, Mathematics and Social Studies