Dan Craythorne
IT Service Desk Team Leader/Manager
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About
An experienced helpdesk team leader with years of expertise working within multiple sectors of IT.
Experience
I am an IT Team Leader with over five years experience. I have worked both in the IT support industry servicing a large number of clients of varying sizes and requirements and also in house supporting the business in a number of large organisations. I have gained considerable knowledge and experience which enables me to deal with all queries professionally, efficiently and courteously at all times. This is reflected in the feedback I have received from end users.
Education
IT Certifications:
Microsoft Technical Associate (MTA): Security Fundamentals
Microsoft Technical Associate (MTA): Windows Server Administrator Fundamentals
Microsoft MS-900.1: Microsoft 365 Fundamentals
Microsoft AZ-999: Microsoft Azure Fundamentals
Datto - Continuity Technical Specialist I
Mimecast Certified Product Professional – Warrior (L1)
Mimecast Certified Product Professional – Gladiator (L2)
3CX Basic Certified Engineer
