Dominic Obeng

An experienced IT Operations Analyst with over 14yrs of delivering professional desktop and network support to clients. Expert knowledge in hardware and software troubleshooting and optimizing client systems for higher performance. Highly effective and results-driven IT professional with proven support for frontend and backend systems. Delivers excellent customer services and thrives well in engaging team environments.

Strengths

• Hardware upgrades and repairs 
• PC Troubleshooting
• Managing Windows file and print servers 
• Laptop, IPhone and Ipad support
• System security, backup and restores
• Vendor contracts and SLA adherence
• AD account and group configuration
• Project Management
• Logistics Support Management
• Voice and Desktop Transformation
• Teaching and Public Speaking
• Network Troubleshooting

Technical Skills

• Microsoft Active Directory
• TCP/IP, DNS, DHCP
• MS Win NT/2000/XP/Vista/Win7/Win10
• MS Office, Office365, Outlook & Project
• MS Exchange, Lotus Notes, Barracuda
• Cisco CTIO, VOIP Tech, Bria Stretto
• Virtualisation/VMware & SAN Technology
• WebSeries/PIN Mailer/xi-batch/OpeN2
• Asigra, Commvault, Symantec, Veritas
• Pointsec, DUO & RSA Security
• Virtual Client Systems (VCS/VDI/VHD)
• Citrix & Remote Access Clients
• Tablets & Mobile Platforms
• Desktop Central, Datto, ConnectWise
• SQL/JAVA/Unix/Kornshell
• CloudDrive, ownCloud, Novell Netware
• HP Service Center & ServiceNow
• ESET, Trend Micro, Pingdom, PRTG

Professional Qualifications/Certifications

• ITIL Foundation (2015)
• COMPTIA A+ and Network+ (2006)
• Zerto Certified Professional (ZCP) Basic (2018)
• European Computer Driving License (ECDL) (2004)
• Installation, Configuring & Optimizing Computers (2005)
• Microsoft Office Certification – African Virtual University (1998)
• Troubleshooting and Supporting Windows 7 in the Enterprise (M6293) (2012)

MSc Management of Information Technology