Dan Falgate

I am a results-oriented business professional, always ready to take on new challenges to help a company grow. I have extensive experience in managing employees, coordinating departments and improving efficiency of operations. I am extremely passionate about helping businesses and people excel and I’m an energetic person, always interested in expanding my horizons and exceeding professional expectations.

Manager at Family café (2020-04 – 2025-10)

relocation due to COVID

• Management of daily store operations and procedures, whilst adhering to food safety systems
• Strong customer service presence and brand building across all platforms
• Implementation of hygiene and health & safety procedures, compliant with all appropriate bodies
• Development of online trading platforms, resulting in a 30% increase in trade
• Training of all new inductees and work experience candidates, whilst driving company sales
• Trusted with all financial and stock ordering systems, constantly striving to improve efficiency

Operations Manager at SMOKESTAK (2016-04 – 2019-09)

• Supporting General Manager and senior management to improve success of the business
• Implementing the operational procedures, revenue goals and profitability budgets
• Controlling and maintaining targets and performance goals for management
• Implementing stock and ordering procedures to effectively improve gross profit
• Control and reconciliation of business financial account and spending
• Management of payroll and human resources for 40+ employees
• 2.5 million annual turnover

General Manager / Area Manager at Coco di Mama (2013-03 – 2016-04)

• Managed the first and flagship site, within a 21-strong portfolio of restaurants
• GM of Fleet Street site, promoted to area manager of 7 sites within 1 year
• Ranked number 1 within a senior management team of 4 and overseeing 90+ employees
• Management of all operations and maintenance of each site
• Overseeing the ordering, stock control, training and recruitment for each site

Assistant Manager / VM aid at French Connection (2011-02 – 2013-02)

• Staff recruitment, leadership, development and training
• Implementing new collection roll-outs and styling company merchandising directives
• Achieving and encouraging sales targets/strategies, driving company sales initiatives
• Analysing sales reports & POS data to assess and add adapt where needed to increase profit
• Store risk assessments, stock procedures, legal aspects and trading standards

Store Manager / VM Manager at Paris Texas (2009-08 – 2010-12)

Personal Assistant at Nossal Institute Global Health (2007-11 – 2009-01)

Supervisor / VM assistant at GAP (2005-04 – 2007-07)

A-Levels in English, Art, Design Technology and History – Notre Dame Sixth Form & Language College (1999 – 2005)