Krista Huston

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Organized and dependable while being successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Sales Associate - Hickory Farms - Silverdale, WA

(2019-01 - 2020-12)

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Provided positive first impressions to welcome existing, new and potential customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions regarding merchandise.
• Achieved perfect attendance and on-time record.
• Prepared merchandise for sales floor by pricing or tagging.
• Solved customer challenges by offering relevant products and services.
• Increased sales by offering advice on purchases and promoting additional products.
• Implemented up-selling strategies such as recommending other products to compliment the products they wanted already to boost revenue.
• Trained and developed new sales team associates in products, selling techniques and company procedures.

Customer Service & Telephone Representative - Eastern CT Transportation Consortium, LLC. (ECTC) - Uncasville, CT

(2018-01 - 2019-12)

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Performed various clerical duties by filing and faxing documents and creating customer databases.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Maintained close business relationships with other companies that they worked with on a day to day basis.

Retail Key Holder - The Kitchen Collection - Mashantucket, CT

(2017-01 - 2018-12)

• Balanced cash registers at end of shift and filled out necessary reports.
• Opened and closed store at proper times for reliable services.
• Oversaw regular store cleaning of shelves, backrooms and racks.
• Rearranged racks and shelving based on seasonal planograms.
• Performed category maintenance by rotating products according to company product rotation policy.
• Utilized product information and sampling to educate customers and assist in product selections.
• Maintained confidentiality and security of sales records and operational reports.
• Worked with store manager to create employee schedules.
• Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Examined incoming inventory, merchandised shelves and prevented shrinkage.
• Marked-down clearance items and relocated merchandise to proper store areas.
• Mentored new sales associates to contribute to store's positive culture.

Retail Key Holder - Gymboree Outlet & Retail Locations - Mashantucket, CT-Outlet & Waterford, CT- Retail

(2016-01 - 2018-12)

• Balanced cash registers at end of shift and filled out necessary reports.
• Opened and closed store at proper times for reliable services.
• Oversaw regular store cleaning of shelves, backrooms and racks.
• Rearranged racks and shelving based on seasonal planograms.
• Assisted store cashiers during peak sales times.
• Performed category maintenance by rotating products according to company product rotation policy.
• Stored security alarm codes and keys and made routine code changes.
• Maintained confidentiality and security of sales records and operational reports.
• Worked with store manager to create employee schedules.
• Trained team members in successful strategies to meet operational and sales targets.
• Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
• Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
• Marked-down clearance items and relocated merchandise to proper store areas.
• Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
• Mentored new sales associates to contribute to store's positive culture.
• Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
• Submitted reports to senior management to aid in business decision-making and planning.

High School Diploma - Norwich Free Academy (2010) Brookline, MA The New England Institute of Art (2010-01 - 2011-12) Brookline, MA