Dani May-Moon

I am conscientious and dedicated Customer Services professional with a proactive approach and a strong passion for organisation. Highly experienced in delivering excellent service to members of the public across various roles, both independently and as part of a team. A quick learner who thrives in fast-paced environments and is committed to consistently performing at a high standard.

Now permanently settled in Chippenham and looking to bring strong communication skills, reliability, and a caring attitude to a new role.

Customer Service Officer - GreenSquare Accord Housing Association

(2025-08)

• Deliver excellent first of contact customer service via phone and email, efficiently resolving enquiries and ensuring high tenant satisfaction.
• Receive, diagnose, and raise repair requests while processing rent and Public Open Space (POS) Payments.
• Schedule contractors work and liaise effectively between planners, contractors, and tenants.
• Consistently meet and exceed Key Performance Indicator (KPI) targets.
• Utilise MRI, Service connect and Allpay to create, maintain and update accurate records and statistical information.
• Handle internal and external enquiries to uphold a high standard of tenant welfare.
• Manage safeguarding referrals and liaise with emergency services (police, fire and ambulance) as required.

Shop Assistant - Aldi - Langley Park, Foundry Lane, Chippenham SN15 1JB

(2024-05 - 2025-05)

• Maintained fully stocked and attractively presented shelves to maximize product availability and customer experience.
• Accurately checked and processed delivers, ensuring stock was efficiently received and stored.
• Delivered excellent customer service by promptly assisting customers and resolving queries in a friendly and professional manner.
• Operated the checkout during peak periods, processing transactions quickly and accurately while maintaining a positive attitude.
• Upheld high standards of store cleanliness and hygiene throughout the shift.

Civic Officer - The Civic Center, The Civic Trowbridge - Stephen's Place, Trowbridge BA14 8AH

(2022-10 - 2024-04)

• Organized and managed a wide range of events, including weddings, corporate functions, theatre productions, markets and full council meetings.
• Planned and coordinated weddings from initial enquiry through to delivery, including preparing quotes, processing payments, liaising with external suppliers (caterers, entertainers), and managing front of house on the day.
• Supervised casual bar staff and provided training to ensure high standards of service during events.
• Delivered excellent customer service through face to face, telephone and email communication, while ensuring all required documentation (e.g. Public Liability Insurance) was in place.
• Handled financial tasks including ticket sales, processing payments, generating invoices, cashing up tills on the Electronic Point of Sale (EPOS) system, and daily banking.
• Created and managed cleaning schedules in line with health and safety legislation, maintained accurate records and ensured all equipment was kept to a high standard.
• Oversaw venue setup, room configurations, decoration, and pack down for diverse events.
• Managed stock ordering, social media marketing for events. And general administrative support to ensure smooth operations.

Activity Coordinator - Flowers Manor Care Home - Wood Lane, Chippenham SN15 3DH

(2021-08 - 2022-10)

• Planned and delivered a varied daily program of activities for residents, including setting up rooms and purchasing resources.
• Organized external entertainment, transport for trips, and special events such as birthdays.
• Supported residents' participation in activities while providing care and encouragement.
• Liaised with residents' families, external suppliers, and companies to ensure positive outcomes.
• Maintained accurate records, updated care plans, managed social media posts, and ensured data protection compliance.

Activity Coordinator - Sports England Wiltshire College - Cocklebury Road, Chippenham SN15 3QD

(2019-02 - 2021-07)

• Organized and delivered engaging fitness sessions, games and healthy exercise programs to promote physical wellbeing.
• Planned and supported large-scale events such as Sports Day across all Wiltshire Campuses.
• Managed the onsite gym, including opening and running sessions, supporting instructors and participants.
• Adapted quickly to deliver fitness sessions remotely via Flipgrid During Covid Restrictions.
• Maintained accurate attendance records, updated data, and liaised with parents and students regarding absences and lateness.

Breakfast and Afterschool Club Assistant - St Peters C of E Academy - Lords Mead, Chippenham SN15

(2019-01 - 2020-03)

• Collected children from classes and safely escorted them to the afterschool club.
• Planned, set up and delivered a range of engaging activites for children aged 4-11, including indoor games, homework support and outdoor sports.
• Prepared healthy snacks and always maintained high standards of hygiene and safety.
• Built positive relationships with the children and liaise effectively with parents regarding their child's wellbeing.

Care Assistant - Order of St Johns - Seymour House, Sadlers Mead, Chippenham SN15 3PE

(2017-02 - 2022-02)

• Delivered compassionate personal care and support to residents, including assistance with daily needs, promoting independence and dignity.
• Provided emotional support to residents and their families while demonstrating understanding of dementia care needs.
• Safeguarded residents' wellbeing by respecting privacy, personal belongings, and maintaining high standards of safety (including COSHH).
• Escorted residents to external medical appointments and supported qualified personnel with their daily tasks.
• Prepared and served catering meals, maintained accurate verbal and written records, and reported relevant information promptly.

Shop Assistant - Factory Shop - Corsham, Wiltshire SN13 0HL

(2016-09 - 2016-12)

Lifeguard - Dhekelia Army Base - Cyprus

(2015-06 - 2016-09)

Sales Assistant - Co-Operative food Store - Parkgate, Southampton

(2013-03 - 2014-02)

Hairdressing NVQ Level 2 Part Time Salon Work - Salon

(2009 - 2011)

Bar Manager - The Avenue Wine Bar - Padwell Road, Southampton

(2003-12 - 2008-03)

Bar Person - Chicago Rock Café - Southampton

(2002-05 - 2003-12)

Nail Technician - Outsourced Company (2024)

NVQ Level 2 - Hairdressing - Fareham College (2011)

NVQ Level 1 - Hairdressing - Fareham College (2011)

Lifeguarding - Alexander Barracks Dhekelia (2015)

GCSE - English Language - Regents Park Secondary School Southampton

GCSE - English Literature - Regents Park Secondary School Southampton

GCSE - Science Triple - Regents Park Secondary School Southampton