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Daniel Lutagwa

Daniel Lutagwa

E-commerce & Customer Support Specialist

Talent
DerbyMember since September 11, 2026
Looking for a jobShopify AdminShopify Admin APITheme customizationNetlifyVercel
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Looking for a jobShopify AdminShopify Admin APITheme customizationNetlify

About

Self-taught e-commerce operator who runs two live Shopify stores end-to-end — from product sourcing and store setup to order fulfillment, discount campaigns, and the Shopify Admin API. Comfortable in fast-moving, self-directed remote work with minimal oversight. Currently building a SaaS product (Supabase, Netlify/Vercel) alongside store operations, so equally at home with customer-facing support and behind-the-scenes technical upkeep.

Experience

Founder & Store Operator - Fernwool - Remote

(2025-01)

Shopify dropshipping store (wool dryer balls, UK market)

  • Built and manage the full Shopify store: product listings, theme customization, and the "Laundry Essentials" collection
  • Designed and launched the FRESH10 promotional discount campaign, including terms and expiry
  • Set UK-market pricing and shipping strategy (£3.95 standard / free over £25)
  • Wrote homepage and product copy, and manage day-to-day order processing and customer inquiries
  • Navigated payment-gateway constraints unique to operating from Tanzania (Shopify Payments unavailable), evaluating and configuring alternative gateways (PayPal manual method, 2Checkout, Pesapal)

Founder & Store Operator - Driftware - Remote

(2025-01)

Shopify dropshipping store (insulated tumblers, UK market)

  • Built a full product catalog (Classic Tumbler in three colorways, Mini, Boot, and Straw Lid accessories) and the "Everyday Carry" collection
  • Launched and manage the POUR10 discount code and ongoing promotional strategy
  • Duplicated the live theme into a safe editing environment ("Driftware Custom") to test changes without risking storefront downtime
  • Use the Shopify Admin API directly for product, variant, and inventory management rather than manual UI entry

Founder & Developer - Tactfully - Remote

(2025-01)

SaaS web application

  • Building a communication-assistant web app solo: Supabase backend, deployed via Netlify/Vercel
  • Audited and rewrote Row Level Security (RLS) policies on production database tables to close a security gap
  • Integrated two parallel payment paths (PayPal and Gumroad) for subscription upgrades; currently completing the Gumroad webhook integration to sync purchase data back to the database
  • Own the project end-to-end — infrastructure, backend, and deployment — with no team, only self-directed problem-solving

Skills

E-commerce & Customer Support Specialist

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