Lewis Green

IT Support Specialist with 8+ years of experience in developing, implementing and maintaining IT hardware and software. Proven ability to troubleshoot, install, configure and manage a range of systems, focusing on minimizing downtime and maximizing user satisfaction.

During my six years at Caterpillar, I played a key role in developing and supporting automation applications used across three global test facilities in the UK, USA, and China. Working as part of a distributed development team, I helped design solutions that improved operational efficiency, automated workflows, and enhanced data reporting processes. Beyond development, I took full ownership of application support managing updates, resolving issues, and ensuring high availability for users in a fast-paced, data-driven environment.

My responsibilities also included creating and maintaining comprehensive documentation, delivering user training, and collaborating closely with cross-functional teams to ensure software aligned with business needs. These experiences taught me how to balance technical depth with clear communication, making complex systems accessible and reliable for end users.

In addition to my development experience, my current and previous support roles have strengthened my expertise in diagnosing issues, implementing improvements, and ensuring seamless service delivery. I am confident in my ability to quickly understand new environments, solve technical challenges, and provide the high-quality support that users and stakeholders expect.

Educational History Kingston University London (2016-2017) First-Class Bachelor of Science degree with Honors in aircraft engineering. Marshall Academy (2014-2016) Engineering foundation degree with merit. Peterborough Regional College (2012-2014) Engineering National Diploma with distinction.