Fatima Tapnio

E-commerce and customer support professional with hands-on experience managing a TikTok Shop Seller Center storefront — handling customer inquiries, order issues, and day-to-day store admin independently. Comfortable working across Google Workspace, Trello, Slack, Canva, and Shopify. BS Hospitality Management graduate with strong attention to detail, clear communication, adaptability, and the ability to manage multiple tasks independently.

Open to remote Virtual Assistant, E-commerce Support, or Customer Support roles.

E-commerce & Customer Support at Rewear Mode Online Shop (TikTok Shop Seller Center) (2024-08 – 2026-08)

• Managed 30+ daily orders through TikTok Shop Seller Center, from processing to fulfillment tracking, with zero missed shipment deadlines
• Achieved a 100% satisfaction rate and 90% 12-hour response rate across buyer inquiries, placing in the top 30% of TikTok Shop sellers for service performance
• Independently ran all day-to-day storefront operations — order processing, inquiry response, and listing upkeep — for 2 years with no direct supervision

Barista / Cashier at But First Coffee (2024-05 – 2024-08)

• Ran solo shifts handling 50+ transactions per day, including POS operations and cash reconciliation with zero discrepancies
• Managed peak morning rush independently, balancing order-taking, drink prep, and payment processing without support staff

On-the-Job Trainee at Shakey's Pizza Asia Ventures, Inc. (2025-06 – 2025-07)

• Completed 300 hours of hands-on training across Front of House and Back of House operations, including food prep, pizza assembly, and daily service tasks, while maintaining food safety, cleanliness, and teamwork standards in a fast-paced restaurant environment

Event Staff at Megafest Concert (2023-06 – 2023-06)

• Supported logistics and crowd management for a concert event with 10,000+ attendees, assisting with coordination, documentation, safety procedures, and cross-team communication under time-sensitive conditions

Bachelor of Science in Hospitality Management – Colegio de Sebastian (2022 – 2026)

Senior High School – Gateways Institute of Science and Technology (2020 – 2022)