Daniel New

Warehouse and Operations Manager with 10+ years across retail, logistics, and warehousing. I've built teams and systems from nothing — set up a warehouse from an empty unit, took order volume from 20 a week to hundreds, and built a barcode scanning process that cut mispicks by 95%. Comfortable running the floor day-to-day or stepping back to manage the bigger picture

Warehouse Manager at London Vape Wholesale (2023-05 – Present)

• Promoted internally to design and launch the company's first dedicated warehouse facility from a blank canvas including infrastructure, team workflows, and daily routines - creating a self-sufficient setup handling B2B, B2C, and international dispatch.
• Scaled fulfillment operations from ~20 weekly orders to hundreds of weekly orders, maintaining consistent same-day dispatch standards that directly supported upward sales growth.
• Led daily floor operations, managing stock receipt, picking, packing, and final quality sign-offs for high-volume orders exceeding 1,000+ pieces across thousands of SKUs.
• Designed and trialed a barcode scanning system on personal initiative to replace manual checking. Following a successful trial, it's now the standard across the warehouse, eliminating pick-to-invoice discrepancies, cutting mispicks/errors by over 95%, and speeding up order processing by over 50%. This allowed for higher daily order fulfillment and unlocked the capacity for floor optimisation.
• Stepped up to run local delivery routes, hitting drop deadlines and keeping customers happy.

Store Manager at Vapin Loud (2016-02 – 2023-05)

• Promoted to Store Manager weeks after the initial Plumstead branch opened; subsequently assisted in launching and operationalizing 4 additional store locations.
• Trained and developed store teams across all locations, establishing standard operating routines that allowed each branch to run self-sufficiently.
• Managed e-commerce order fulfillment via national/international couriers, while establishing and overseeing a dedicated local same-day delivery service.
• Oversaw store opening/closing procedures, stock management, inventory audits, and frontline customer service, including returns and complaint resolution.

Customer Service Advisor at Argos (2013-02 – 2016-02)

• Executed regular stock counts, inventory audits, and floor replenishment to maintain high accuracy on the shop floor.
• Processed orders via till systems, actively strove for add-on sales and card plans via the Argos Card Service. Handled customer inquiries, phone calls, and processed returns professionally according to store policy.
• Was quickly selected by Senior Management for accelerated Team Leader training and attended Regional Conferences.

GCSEs – Woolwich Polytechnic School