Daniel

Operations and tech support specialist with over 5 years of hands-on experience running busy front-of-house teams and supporting hospitality software. Experienced in troubleshooting POS and ERP systems, resolving customer issues quickly, and keeping daily operations running smoothly, combining practical problem-solving with a background in computing and IT.

Private Hire Driver at Uber (2026-06 – Present)

Self-Employed

• Delivered high-standard, professional customer service across nearly 500 trips, maintaining a clean 5.0-star passenger rating.

Duty Manager at Premier Inn (2021-08 – 2025-03)

Also worked Jan to Jun 2026

• Managed daily hotel operations, guest requests and complaints with professionalism, contributing to high customer satisfaction and smooth service delivery.
• Supervised and supported team members while improving efficiency, maintaining performance standards and repeat business.
• Coordinated with multiple departments to ensure seamless operations across reception, bar, restaurant, kitchen, housekeeping, and maintenance.
• Utilised bartending experience to serve and oversee bar operations, including managing inventory, ordering, receiving, and organising stock, ensuring quality standards.
• Managed cash handling and billing procedures, ensuring accuracy and compliance with hotel finance policies.

Technical Customer Service Specialist at Expressoft Technology (2025-05 – 2025-12)

• Assisted hospitality business clients with managing core operations through an integrated ERP platform, including inventory control, billing and invoicing, sales and financial reporting, CRM tools, price configuration, and third-party platform integration, ensuring efficient day-to-day operations.
• Installed, configured, and updated POS systems, thermal printers, fiscal equipment, and operational software, ensuring correct functionality in live business environments.
• Managed support requests via helpdesk software, phone, remote support and live chat, maintaining high customer satisfaction and prioritising issues based on urgency.
• Worked closely with internal technical and implementation teams to escalate complex issues and ensure timely resolution.
• Maintained clear documentation of support cases and followed internal procedures and SLAs.

Foundation Year in Computer Science – London Metropolitan University (2024)

Level 2 and Level 3 in Computing and IT – Stanmore College (2023)