Danielle Darling

Experienced administrator and credit controller with over 10 years experience. I have proved myself to be a hard-working individual who is dedicated to providing the best quality of work, handling high volumes of enquiries and coordinating tasks across multiple departments. I am a quick and efficient learner, I pride myself on the ability to complete tasks at a high standard whilst meeting strict deadlines, with the ability to adapt to change where necessary.

Credit Controller/Administrator at Bancroft Wines LTD (2022-09 – 2026-05)

• Performed daily reconciliation. Ensuring accurate allocations of customers payment from the bank to customer accounts.
• Processed payments over the phone securely via stripe.
• Uploaded invoices on supplier portals to the agreed timescales.
• Generated and issued daily sales invoices
• Generated and issued monthly statements
• Managed aged debt by proactively chasing overdue invoices via email and telephone for accounts exceeding 30 days.
• Raising credits efficiently to resolve issues promptly to maintain customer satisfaction.
• Released daily orders within the operational cut off time.
• Raised and processed supplier recharge and tasting fee invoices.
• Managed monthly direct debit payment via fast pay to the agreed schedules.
• Set up new customer accounts, conducting checks
• Produced monthly debtor and Ex-cellar sales reports via excel.

Credit Controller at Pimlico Plumbers LTD (2019-11 – 2022-09)

Using Job Ticket system to pull off daily reports and inputting to Excel, working through 100 cases that are over 8 days. Chasing by phone, email and post.

• Keeping account customers who have 30 days to make payment up to date
• Deducting the engineers once payment has been made adding the figures to a spreadsheet to ensure they get paid correctly
• Dealing with queries and liaising with appropriate departments
• Taking payments over the phone via Optomany
• Searching the bank and Optomany for any missing payments and allocating them to the invoice

Credit Control/Legal at Wurth UK (2016-01 – 2019-10)

Responsible for important customer accounts, with over 500 accounts on the master excel. Answering customers account and order queries.

• Daily use of in-house computer system, SAP (Systems Applications and Product)
• Training of colleagues – adapting teaching skills for each individual - SAP Training, being the team's key user.
• Taking daily card payments on Realex, ranging from £100-£1000.
• Chasing outstanding debt by telephone, email and protocol letters. 150 called per week and chased via other means, deciding whether Solicitors are involved. Distributing other areas of chasing to team members.
• Provide excel spreadsheet weekly report to Solicitors, speaking to them regarding updates daily.
• Checking on Experian to increase credit limits
• Reconciling accounts through SAP, 10 per month.
• Arranging refunds, Payments & Queries – Instructing the solicitors to apply costs and interest, further escalating this to county court judgement.
• Sending copies of invoices and statements out on request via Swisspost.
• Releasing orders or putting them on stop.
• Updating customers account information.
• Dealing with queries and putting complaints through the system.
• Sending customers to our solicitors.

Customer Service Assistant at Wurth UK (2014-12 – 2016-01)

Customer Assistant at Sainsbury's Local (2012 – 2014)

Hard work and enthusiasm to learn new things, resulted in colleague of the year.

Mailing and Dispatch Assistant at Dataforms Chartered Press (2011 – 2012)

Organisation on letter dispatch and meeting strict deadlines

Work Experience at Watson Farley Williams (2011-04 – 2011-04)

Work Experience at Christ Church Primary School (2009-09 – 2009-09)

ILEX Legal Secretary Diploma Level 3 in Legal Secretary – North West Kent College (2011 – 2012)

Secretarial Administration in Secretarial Administration – North West Kent College (2010 – 2011)

GCSEs in General Education – Erith School (2005 – 2010)