Joseph Rogers

Credit Controller with more than two years of recent experience at Restore Datashred, supported by earlier credit control and accounts experience. Experienced in debt recovery, credit risk assessment, credit limits, sales ledger reconciliation, payment plans and resolving invoice queries. Confident communicating with customers, prioritising overdue accounts and escalating persistent non-payment in line with credit procedures. Currently studying part time AAT level 3

Credit Controller at Restore Datashred (2024-07 – 2026-08)

Software used: NetSuite, Sage 200 and Microsoft Excel

• Contacted customers by telephone, email and letter to recover overdue invoices, secure payment commitments and reduce aged debt.
• Assessed new and existing customers through credit checks and reviews of payment history to support informed credit decisions.
• Approved or declined credit applications and set appropriate credit limits, payment terms and repayment arrangements.
• Reconciled sales ledger accounts, allocated incoming payments and investigated discrepancies, billing issues and customer queries.
• Negotiated structured and realistic payment plans with customers experiencing temporary financial difficulty and monitored adherence.
• Applied escalation procedures for serious or persistent default, including account restrictions, stopping supply and legal recovery where appropriate.

School Caretaker at Southend High School for Girls (2023-07 – 2024-07)

• Carried out routine record checks and supported health and safety requirements.
• Performed keyholder duties, including closing and securing the school in the evenings.
• Completed routine maintenance tasks to help keep the school premises safe.

Credit Controller at Wernick Group (2022-02 – 2024-12)

Software used: RM, CreditSafe and Microsoft Excel

• Posted daily GBP customer receipts and credit card payments and monitored customer advance payments.
• Built customer relationships, chased overdue balances and resolved invoice and payment queries.
• Created customer accounts, completed CreditSafe checks and reviewed credit limits.
• Raised key customer invoices within reporting deadlines and issued statements and payment reminders.
• Reviewed account holds daily and followed debt recovery procedures, including legal action for unpaid balances.

Credit Controller (Temporary) at Inchcape Shipping Services (2019-02 – 2021-08)

Software used: UNIT 4, Dream, PASP and Excel

• Processed local and foreign-currency invoices and credit notes and prepared daily payment runs.
• Set up multi-currency payments, including GBP, EUR and USD, and issued supplier remittance breakdowns.
• Resolved unpaid FDA queries and short- or over-paid remittances with agents and operations teams.
• Submitted payments to Treasury, maintained payment records and worked with the banking team to ensure accurate allocations.
• Resolved online invoice issues, maintained consistent client codes and escalated collection issues where required.

Accounts Assistant (Temporary) at Ford (2018-12 – 2019-02)

Software used: CDK and Excel

• Posted bank statements, completed bank reconciliations and maintained sales and purchase ledgers and journal entries.
• Supported robust control of vehicle assets to help the organisation maximise their value.

Junior Accounts Assistant at Currie Motors (2018-03 – 2018-11)

Software used: CDK and Excel

• Posted bank statements and completed bank reconciliations, sales and purchase ledger entries and journals.
• Maintained filing and provided general administrative support.

Customer Service Manager at Ladbrokes (2017-11 – 2018-06)

Software used: BS 2000

• Supervised the shop team and promoted products to support shop profitability.
• Provided customer service, processed payments and bets, and opened and closed the shop with security measures in place.

GCSE – St Bonaventure's RC School (2005 – 2009)

A-Levels in Media, Film Studies, Business Studies – St Angela's Sixth Form (2009 – 2011)

BA in Business Studies – Anglia Ruskin University (2012 – 2015)