Danilo Xavier

I am a highly motivated and results-driven individual with extensive experience in customer service-oriented roles. I pride myself on being exceptionally organised, with the ability to multitask and perform duties to the highest standard. My excellent interpersonal and communication skills enable me to interact confidently with colleagues, clients, and senior stakeholders at all levels.

Adaptable and proactive, I thrive both independently and within a team. My multilingual abilities give me the versatility to work across diverse environments.

Community Manager at Greystar – Chapter Student Accommodation (2022-02 – Present)

• Lead the team to deliver exceptional resident experiences and exceed expectations
• Training and team development
• Talent management and Staff retention
• Collaborate with marketing to shape local strategies and meet occupancy & revenue targets
• Manage resident communications and oversee tenancy compliance and community engagement
• Conduct budget forecasting and lead monthly financial reviews with stakeholders
• Ensure prompt rent collection and implement late fee processes where applicable
• Coordinate planned and reactive maintenance projects with internal departments
• Monitor Health & Safety practices and ensure regulatory compliance
• Licensing and complying with governing bodies such as local authorities or ANUIK
• Effective management of all the building legislative requirements such as PPM's, inspections and Risk assessments
• Train, develop, and evaluate team members to achieve performance goals
• Commercial, full ownership of P&L management including building out expense and revenue forecast budget and offer models
• Weekly review rents against market performance
• Localised leasing strategies to complement brand strategy (rebookers,agents,groups university partnerships

Assistant Manager at Greystar – Chapter Student Accommodation (2021-08 – 2022-02)

• Supported leasing activities including viewings, tenant onboarding, and documentation
• Managed resident communications, feedback, and service recovery
• Monitored rent collection, arrears, and tenancy extensions
• Provided leadership cover in the Community Manager's absence
• Analysed market trends and property performance reports to improve occupancy rates
• Participated in emergency out-of-hours support as part of the on-call team

Customer Service Associate at Greystar – Chapter Student Accommodation (2018-04 – 2021-08)

• Delivered front-of-house services, managing all resident enquiries and support
• Coordinated property viewings and leasing processes
• Assisted with marketing activities, maintenance requests, and payment processing
• Promoted positive resident experiences and maintained up-to-date site information

Reception Team Leader & Duty Manager at hub by Premier Inn (2017-01 – 2018-04)

• Led reception team, handling guest check-ins, complaints, and enquiries
• Ensured adherence to health and safety policies, including fire and food safety
• Delivered on-site training and operational support across shifts
• Managed team allocation, shift handovers, and guest satisfaction standards

Receptionist at Inatel Resort, Portugal – Costa Da Caparica (2015-01 – 2017-01)

• Provided front desk and customer service support
• Handled event and catering enquiries, bookings, and guest communications
• Managed email and parcel deliveries, maintaining service quality

Senior Youth Worker at UCKG Help Centre (2007-03 – 2012-12)

• Supervised and trained youth volunteers and staff
• Designed and delivered youth outreach programmes and events
• Managed budgets, resources, and community partnerships
• Liaised with parents, schools, police, and local organisations

Sales Assistant at Safeways (2002-02 – 2003-06)

Sales Assistant at Shoe Fayre (2003-11 – 2004-08)

Customer Service Assistant at Rail Station (2005-06 – 2006-08)

Intermediate GNVQ in Leisure and Tourism – St Francis Xavier Sixth Form College (2003-09 – 2005-07)

GCSEs – Bishop Thomas Grant Secondary School (2000-09 – 2003-07)