Roksana Hoque

Projects work Execution, monitoring, Prepare weekly report, incomplete work & BOQ, materials purchase report, Staff requirement, Audit and handle medium scale EPC project with sales service & customer service, 10 years of experience in strategic leadership and operational management.

Deputy General Manager - Mohammed Elias Brothers Poy Manufacturing Plant Ltd. (MEBPOY) - 49/P, Kalurghat BSCIC Area, Chattogram, Bangladesh

(2024-01)

Electro-Mechanical Maintenance, Sales service & Logistic/Customer service work of Yarn Manufacturing plant - POY (partially oriented Yarn) and DTY (Draw Texturized Yarn).

• Supervise/operational work of 1000 KVA Sub Station (X-er, VCB, HT, LT, Changeover, PFI), Earthing system and MCC Panel
• Supervise /operational work 1,000 KVA x 3 gas generator
• Making monthly roster/shift schedule of the personnel (assistant operators of control room)
• Monitoring and Supervision of all types of Electro-mechanical work
• New Production line setup by installing new machinery
• Monthly meeting, Company audit, report making for spare parts for preventive maintenance, purchase local electrical & mechanical Spare
• Maintenance of Chips drying tower, Dryer heater, Crystallizer heater & Blower cyclone & wet chips hopper etc. AHU room, Chillers, Compressors, Pumps, HP Dryer, Chips conveying area
• Handling incoming calls, emails from customers as well as making outbound calls to customers & interacting with customers in online chat in whatsapp
• Responding & solving the customer complaints within shortest time & processing orders, invoices, payments, claims, credits and returns, updating and maintaining records of customer interactions
• Present, promote & sell products/services using solid arguments to existing and prospective customers through cold calling
• Achieve agreed upon sales targets annually & outcomes within schedule
• Generating leads, Meeting or exceeding sales goals
• Coordinating sales efforts with team members and marketing programs
• Giving sales presentations to a range of prospective clients
• Preparing and submitting sales contracts for orders

Warehouse /Service Assistant - New Indian Garden AB - Västgötagränd 18, 118 27 Stockholm, Sweden

(2023-07-01 - 2023-11)

Achieve high levels of customer satisfaction through excellence in receiving, identifying, dispatching & assuring quality of goods.

• Measure and report the effectiveness of warehousing activities
• Organize/maintain inventory and storage area, Ensure local delivery and inventory transactions' accuracy
• Finished goods dispatches in a timely manner & according to schedule
• Schedule materials being transferred to and from warehouse; coordinates transfer of inventory between departments
• Interface with customers to answer questions or solve problems
• Maintain items record, document necessary information and utilize reports to project warehouse status, Monthly report preparation

Project Manager - Equity Petroleum Company Ltd. - Sitakund, Chittagong

(2014-01 - 2023-05)

Project Implementation work of 130 MT Capacity Condensate Fractionation plant.

• Logistic support to the Contractor & Daily routine meeting with Engineer/ Subordinate as well as Implementation of various operations through control, coordination, direction, management and communication of the entire process
• Monitoring and Supervision of all types of Electro-mechanical work (Thermo-fluid Heater, Re- Boiler, Stripper Ballon, Fractional Column, Aero-condenser, Degasser, Heat exchanger)
• Supervise the fabrication work of Feed Tank, Product storage Tank (SBP, MS, MTT, HSD) with Scale fixing, Floating Roof, Sample collection system, Breather, Drain line, Manhole, Painting etc.
• Supervise the fabrication & installation work of Foam Producer Tank & water spray system for fire extinguisher & setup Cooling Tower

Senior Project Engineer - Electrical - United Power Generation & Distribution Company Ltd. - United center, Road-51, Gulshan-2, Dhaka 1212, Bangladesh

(2011-01 - 2013-12)

Supervision of Installation and Erection, commissioning and operational work of 56 MW power plant – Gas Engine.

• Logistic & Technical support to the Contractor/Sub-contractor and Daily routine meeting with Engineer/Subordinate
• Check of Estimation of the Tender offer, BOQ and coordination to Contractor/Sub- contractor
• Supervise the work of laying of cable system (LT and HT)
• Earthing (Mesh and boring) system of substation and Engine Hall individually
• Monitoring & Supervise 11/230 KV Sub Station Erection Works (X-er - 70 MVA/80 MVA (tap changing), CB, CT, IVT, DS, LA, MV Panel, LV Panel, MCC panel)
• Monitoring & Supervising work of 230 KV Transmission Tower (34 meter height and double circuit) to national grid

Senior Maintenance Engineer-Electrical - Bakhrabad Gas Systems Limited - Head Office, Dist. - Comilla, Bangladesh

(2000-07-09 - 2006-07-30)

As a Shift In-charge at Control room for 02 yrs 6 months, & Maintenance Engineer (Electrical) for 3yrs

• Monitoring & maintaining the operational work of load dispatch for bulk (i.e. Thermal Power Plant, Fertilizer Company & Paper Mill Industry) & commercial consumers at Peak & off Peak period
• Making monthly roster/shift schedule of the personnel (assistant operators of control room)
• Team/Group work & coordination maintaining with Staff
• Maintenance of Sophisticated Electro-Pneumatic instruments (i.e. Emergency Shutdown Valve (ESDV), EVV (Emergency Vent Valve) & Pressure Control Valve (PCV)) & Inlet Separator, Outlet Separator, Condensate Storage Tank, and ancillary devices are Air Compressor, Water Bath Heater/Boiler and its routine maintenance, and Flash Drum/Knockout drum of 350 Million SCFD Capacity Gas Processing/ Regulating station

MSC - Electric Power Engineering - Chalmers Technical University (2006-09 - 2008-06)

BSC - Electrical & Electronic Engineering - Chittagong University of Engineering & Technology (1994-04 - 1999-11)