Trishan Parmar
Lead Customer Operations Manager (Candidate)
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About
Experienced operational leader with over four years' experience managing large, fast-paced, customer-facing operations. Proven ability to lead and develop management teams, deploy structured coaching, and drive performance through clear accountability and scorecard delivery. Naturally customer-focused with a strong record of operational excellence, safety compliance, and people engagement.
Highly effective at resource planning, leading through change, and ensuring consistent, high-quality service delivery in time-critical environments.
Experience
Deputy Manager - Pizza Hut Restaurants UK
(2022-09 - 2025-10)
Held full accountability for day-to-day operations in a high-volume hospitality environment.
- Led and developed front-line teams and shift managers with clear accountability for performance and safety.
- Produced weekly labour and resource plans aligned to demand and operational targets.
- Delivered strong performance against internal scorecards, achieving audit scores of 88% and 90%.
- Led health and safety compliance, ensuring procedures were followed accurately and consistently.
- Drove excellent customer service standards, resulting in outstanding feedback and head-office recognition.
- Supported and developed team members into leadership roles.
- Covered and supported other sites, maintaining standards and sharing best practice.
Education
BA (Hons) - Criminology - Liverpool John Moores University
