Dave Bediako

IT professional with 2+ years of experience providing technical support, system administration, and IT operations across multi-site environments, including healthcare and pharmacy-based platforms. Experienced in hardware setup, software installation and configuration, network troubleshooting, user access management, and maintaining IT asset records. Familiar with healthcare information systems and digital data management workflows.

Holds a BSc from the University of Ghana and has completed the Cisco Certified Support Technician (CCST) IT Support certification. Committed to maintaining reliable, secure, and uninterrupted IT operations.

Technical Support & Training Coordinator at Firstline24 Technologies Limited (2025-01 – Present)

• Provide first-line IT support and system administration across 8+ pharmacy and healthcare client sites, troubleshooting hardware, software, and network connectivity issues.
• Install, configure, and deploy IT systems and software to new client locations, ensuring minimal disruption during onboarding — completed 5 full implementations in Q1 2025.
• Monitor and maintain system uptime, performing preventive checks and coordinating repairs to ensure uninterrupted operations across all managed sites.
• Manage and maintain IT asset records and system documentation for multiple client environments, ensuring accurate and up-to-date records.
• Administer user access management across client environments, enforcing security controls and data confidentiality standards.
• Support secure data storage, backup, and transmission of digital records across pharmacy and health information systems.
• Develop and maintain SOPs, technical guides, and operational documentation to standardise support procedures and reduce resolution times.
• Train 25+ staff members on system usage and IT best practices, contributing to a reduction in operational errors and improving end-user confidence.

Data Analyst Intern at Enterprise Life (2024-09 – 2024-10)

• Prepared 15+ structured operational reports to support management decision-making across departments.
• Performed data validation and consistency checks, resolving discrepancies across business records.
• Collaborated with cross-functional teams to understand reporting needs and deliver accurate, timely insights.

Power BI Virtual Internship at PwC (Forage Platform) (2024-08 – 2024-08)

• Built interactive KPI dashboards and automated reporting tools to streamline report generation and performance review.
• Developed DAX measures for trend analysis and management reporting.

ICT & English Teacher at Goshen Community School (2019 – 2023)

• Delivered ICT instruction and provided hands-on technical support for the school's computer lab independently.
• Maintained computer hardware and software, resolving technical issues and ensuring equipment availability for daily instruction.
• Trained students and staff in computer literacy and Microsoft Office applications.

Operations Support Assistant at Polytank Ghana Limited (2016 – 2016)

• Supported warehouse operations through stock reconciliation, inventory documentation, and data entry.

BSc in Materials Science & Engineering – University of Ghana (2020)

Data Science & AI Career Essentials – ALX Africa (2024 – 2024)