Dawn Millard

Experienced and dedicated care and retail manager with over 20 years in leadership roles across health & social care and customer-focused retail environments. Proven ability to lead teams, manage operations, and deliver high standards of care and service. Skilled in compliance, staff development, safeguarding, and customer experience, with a strong track record of managing complex situations and driving positive outcomes.

Store Manager at Wedless (Bridal Retail) (2025-04 – Present)

• Manage daily store operations, ensuring high standards of customer service and sales performance
• Lead and motivate a team to achieve targets and deliver exceptional bridal experiences
• Handle customer enquiries, complaints, and complex situations professionally
• Oversee staff training, rotas, and performance management
• Maintain visual merchandising standards and stock control
• Ensure smooth running of appointments and personalised service for brides

Home Care Assistant at Awarding Care, Wednesbury (2017-09 – 2025-04)

• Deliver high-quality personal care including bathing, dressing, and meal preparation
• Administer medication safely in line with policies
• Support clients to maintain independence in their own homes
• Build strong relationships with clients and families

Head of Dementia Residential Care at HC-One Ltd (2013-07 – Present)

• Lead a 20-bed dementia care unit, ensuring high standards of care and compliance
• Support the Home Manager with operational management, audits, and inspections
• Manage staff teams, including training, supervision, and performance reviews
• Lead on safeguarding, incident management, and care quality improvements
• Coordinate with external agencies including CQC, GPs, and local authorities

Head of Care at Pressbeau Ltd (2011-05 – 2013-07)

• Managed care delivery and staff teams within a residential setting
• Ensured compliance with care standards and regulations
• Led care planning, audits, and team development

Care Coordinator at BUPA Ltd (2002-12 – 2011-05)

• Coordinated care services and staffing
• Managed rotas and ensured effective service delivery
• Liaised with families and healthcare professionals

General Worker at Walsall Conduits (1995 – 2002)

General Worker at Benjamin Parkes (1987 – 1990)

Level 5 Diploma in Leadership & Management (2013)

Level 3 Diploma in Health & Social Care (2012)

NCFE Level 3 in End of Life Care (2012)

Level 2 Award in Employment Responsibilities & Rights (2012)

Level 3 Certificate in Preparing to Work in Adult Social Care (2012)

Certificate in Safe Handling of Medicines (2011)

Trainer Certification in Moving & Handling (2011)

NVQ Level 2 in Health & Social Care (2010)

Level 2 in Safeguarding Vulnerable Adults (2010)

Coach Certification in Person First Coach – University of Bradford (2011)

Level 2 Key Skills in Communication & Application of Number