Dayo Adz
CRM Specialist
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About
I am a natural self-starter who learns quickly and thrives on acquiring new knowledge and skills. I excel at adapting swiftly to any environment, even under pressure. I have excellent communication skills, effectively liaising with individuals across various skill levels. I am comfortable working both independently and collaboratively within teams. My strong work ethic, combined with proficiency in technical tools, makes me versatile and dependable.
Experience
CRM Specialist - Virgin Media
(2023-04)
- Managed customer relationship management system using HubSpot
- Maintained customer records, tracking interactions and sales activities
- Generated reports and analytics to support sales and marketing strategies
- Provided insights to drive customer engagement and retention
- Assisted in implementing targeted campaigns to enhance customer experience
Night Reception Team Member - Travelodge - Essex region (Basildon, Basildon Wickford, Brentwood East Horndon, Chelmsford, Stansted Great Dunmow)
(2022-07 - 2022-12)
Worked across various Travelodge hotels across the Essex region including Basildon, Basildon Wickford, Brentwood East Horndon, Chelmsford and Stansted Great Dunmow
- Provided excellent customer service during overnight shifts
- Managed guest check-ins and check-outs efficiently
- Handled guest enquiries and resolved issues professionally
- Maintained accurate records and ensured smooth hotel operations overnight
- Followed company procedures and health and safety standards at all times
Junior Sales Representative - Virgin Media
(2021-03 - 2022-06)
- Identified customer needs, presented products and services effectively
- Achieved and exceeded sales targets consistently
- Developed and maintained strong customer relationships
- Handled customer inquiries, complaints, and provided prompt resolutions
- Collaborated with the sales team to ensure cohesive strategy execution
Data Entry Admin - Transport for London
(2019-07 - 2021-03)
- Managed incoming correspondence and directed to appropriate staff
- Collated and cross-referenced data from multiple sources
- Maintained accurate and organised filing systems
- Responded efficiently to queries via email and telephone
- Ensured departmental charts and documents were up-to-date
Data Entry and Analysis - West Middlesex University Hospital
Previous role focusing on data entry, data correction, and analysis tasks
Data Entry and Analysis - Finance 4 U
Previous role focusing on data entry, data correction, and analysis tasks
Data Entry and Analysis - Baillie Gifford
Previous role focusing on data entry, data correction, and analysis tasks
Education
GCSEs - Maths and English
Certification - Health and Safety in the Workplace
Microsoft Certified Solutions Expert (MCSE)
