Dean White

An accomplished professional with a stellar track record of driving exceptional customer retention and sales performance. A results-oriented team player with outstanding communication, management, and networking skills.

Company Director at Diamond White cleaning & support services Ltd (2015-05 – Present)

• Directed and oversaw all aspects of cleaning and maintenance operations, including staff management, budgeting, and client relations.
• Implemented new scheduling and routing systems, resulting in a 20% increase in operational efficiency.
• Developed and executed quality control procedures to ensure high service standards and customer satisfaction.
• Led and mentored a team of managers and supervisors to drive performance and professional development.
• Managed daily operations, including staff deployment, inventory management, and facility maintenance.
• Implemented cost-saving initiatives resulting in a 15% reduction in operational expenses.
• Collaborated with cross-functional teams to streamline processes and improve service delivery.

Senior Account Handler at Deninsure Ltd (2009-01 – 2015-09)

• Spearheaded the development of a business portfolio, achieving a remarkable £450,000 Gross Written Premium (GRP) within the initial 6 months.
• Demonstrated a 90% customer retention rate at renewals over the past 12 months.
• Successfully expanded business capabilities by acquiring new agencies, resulting in a 20% increase in annual revenue over the last two years.
• Proficiently quoted various Personal and Commercial Line Products.
• Supervised and developed a high-performing team of 4.
• Proactively identified and pursued new prospects while nurturing existing client relationships.
• Maintained daily reconciliation and upheld branch performance standards.
• Established and cultivated strong relationships with new clients and underwriters.

Senior Branch Manager at Collingwood Insurance (2007-07 – 2009-01)

• Pioneered the launch of the London branch, achieving 127 new business contracts within the first 3 months, generating a GRP of £350,000.
• Attained top branch status within the first year of operations.
• Developed and acquired 600 new customers during the inaugural year.
• Skillfully negotiated competitive rates with the head office to meet specific business needs.
• Managed and contributed to the development of a 3-member staff.
• Conducted regular meetings and one-on-ones to foster team development.
• Provided daily and weekly statistical updates, along with overseeing reconciliation and banking operations.

Special Risk's Underwriter at Tradex Insurance (2005-11 – 2007-07)

• Successfully wrote premiums and formulated policies for over 3000 high net worth customers annually.
• Generated 400+ sales leads and inquiries during a 5-day motor exhibition.
• Tested and provided valuable input for a new in-house underwriting system, contributing to its successful implementation.
• Effectively prioritized underwriting backlog, reducing it by 95% within 4 weeks.

Personal Lines Account Handler at Stewart and Partners (2003-03 – 2005-11)

Provided new business and renewal quotes for personal lines. Liaised with underwriters and claim management team

• Managed insurance documents and actively contributed to branch development.

Customer Retainer at Churchill Insurance (2001-06 – 2003-03)

• Delivered exceptional customer service, earning the top retainer award for five consecutive months.
• Successfully handled 70 to 90 inbound calls daily, exceeding team targets consistently.

Claims Handler at Churchill Insurance (2000-01 – 2001-06)

• Managed 80 inbound claim calls daily, providing efficient claims services.
• Updated internal claims systems and coordinated with suitable repairers.

Property Management at Baron Property Management (1997-03 – 2000-01)

• Sourced new properties to let or manage, arranging viewings with potential tenants.
• Conducted reference checks and completed tenancy agreements.
• Oversaw works carried out at managed properties.

Diploma in Information Technology in Information Technology – Itec Business Training (1993-09 – 1994-06)

NVQ 1 & 2 Business and Administration in Business and Administration – Itec Business Training (1993-10 – 1994-06)

High School Diploma – Great Neck North High (1992-09 – 1993-07)

Secondary Education – Wimbledon College High School (1989-09 – 1992-07)