Deana Nugent

I'm a proactive administrator with strong coordination and delivery skills, known for bringing structure, clarity, and momentum to busy teams. With a friendly, practical, and hands-on approach, I streamline processes, improve efficiency, and report insightfully on outcomes. Technically confident across MS Office and Teams, I thrive on keeping operations running smoothly and people supported.

Recruiter - Allcare Care Services - Newport

(2024-04)

Building strong care teams by sourcing, selecting and onboarding skilled staff to keep the exceptional level of care services we provide fully staffed and compliant. A key member in the hub of the team.

• Source, screen and interview high-quality care staff to meet service demands across multiple locations.
• Manage the full recruitment cycle, from advertising roles and shortlisting applicants to offers and onboarding.
• Ensure all compliance documentation (DBS, Right-to-Work, references and training certificates) are completed and up to date.
• Build and maintain strong candidate pipelines to support consistent staffing levels and reduce agency reliance.
• Work closely with my branch and regional managers to understand staffing needs and fill vacancies quickly and effectively.
• Deliver a positive candidate experience through clear communication, guidance and support throughout the hiring process.
• Maintain accurate recruitment records and ensured adherence to safeguarding and regulatory standards.
• Represented the organisation at job fairs, community events and recruitment campaigns to attract new talent.

Administrator - Gibbs Timber Frame - Porchfield

(2022-06 - 2024-04)

Acted as a central point of coordination in a fast-moving environment, ensuring the smooth running of daily operations and keeping the office organised, efficient, and client-focused.

• Acted as the first point of contact for clients, providing a helpful, informed and professional experience in person and over the phone.
• Maintained multiple internal databases across Training, HR, Transport and Procurement, ensuring information was accurate, accessible and up to date.
• Processed team expenses and supported purchasing activity for external suppliers.
• Organised and maintained employee records (digital and physical) to meet governance and audit requirements.
• Managed filing systems for customer projects, architect drawings and external business documentation.
• Produced regular reports, presentations and documentation to support senior management.
• Handled manager and staff queries, keeping communication flowing and issues resolved quickly.
• Reviewed and updated office policies, ensuring company-wide compliance.
• General admin: travel booking, meeting scheduling, event coordination, stationery orders and mail distribution.

Admin, Recruitment & HR - Carewatch/Allcare Care Services - Newport

(2021-08 - 2022-06)

Provided vital admin, HR and recruitment support in a busy care setting, working calmly and professionally in a fast-paced and constantly changing environment.

• Served as the first point of contact for clients, relatives, carers, hospital staff and visitors, delivering confident support and clear communication.
• Handled all incoming enquiries with speed and accuracy, ensuring urgent matters were managed to completion.
• Processed new client assessments, referral documents and discharge notes with attention to detail.
• Ran weekly and monthly payroll processes, monitoring discrepancies and resolving issues promptly.
• Managed PPE orders, stock levels and distribution to carers.
• Created and posted job adverts across social media, job boards and local networks.
• Reviewed CVs, conducted telephone screening, and coordinated interviews.
• Completed right to work checks, contracts and onboarding paperwork for all new starters.
• Prepared, filed and updated HR policies and procedure documentation.

NHS Workflow Administrator - Runnymede Medical Centre - Berkshire

(2020-09 - 2021-07)

Experienced clinical administrator with a strong track record of supporting multidisciplinary teams, ensuring smooth patient journeys and maintaining high standards of accuracy and efficiency. Skilled in managing daily practice workflows, processing medical correspondence, coding clinical information and handling high-volume patient communication. Demonstrated adaptability through cross-site support during Covid-19 and reliable assistance to senior management with reporting and meeting coordination.

Experienced in safeguarding administration, GDPR-compliant record keeping, and training new staff to maintain consistent, high-quality processes.

EMEA Education Support Coordinator - VMware - Staines-upon-Thames

(2018-09 - 2020-09)

Coordinated all onsite, external, and virtual training across EMEA, managing logistics, escalations, and communication with instructors, partners, and clients. Streamlined delivery processes, chaired weekly planning calls, and ensured legal and operational readiness for every course. Oversaw LMS activity, handled credit management, and produced quarterly performance reports for global leadership. Served as the main contact for customer and Shared Services enquiries.

Apprenticeship Coordinator - Fuller Smith & Turner - Chiswick

(2017-01 - 2018-08)

Launched and managed the Fuller's Chef Guild Apprenticeship programme, successfully recruiting cohorts and building strong pipelines through schools and community partners. Oversaw compliance, levy funding, HR support, and apprentice welfare.

Training & HR Administrator - Fuller Smith & Turner - Chiswick

(2015-03 - 2017-01)

Delivered the full training cycle—from planning high-profile chef events to invigilating exams. Handled venue sourcing, training logistics, HR admin, recruitment processing, and operational support including inductions, health programmes, and legal paperwork.

Front of House & Events - Admiral Nelson Pub

(2011-05 - 2015-03)

Provided front-of-house service while running all events, entertainment bookings, community activities, and newsletter content. Managed staff recruitment, onboarding, rotas, and performance conversations.

Apprenticeship Coordinator - Fuller Smith & Turner - Chiswick

(2011-05 - 2018-08)

Admin Assistant - Shepperton Medical Practice

(2014-01 - 2015-12)

Supported the nursing team by updating medical records, coordinating prescriptions, organising appointments, and assisting patients with care and compassion.

HR/Resource Roles - Centrica British Gas

(2002-01 - 2007-12)

Began in project administration and resource coordination before being promoted to run the Assessment Centre—managing end-to-end recruitment days, candidate evaluation exercises, and final selection processes.

Housing Roles - Places for People Housing Association

(1998-01 - 2002-12)

Progressed from project admin to Housing Officer, supporting tenants with applications, community engagement, and all aspects of rent income management—including arrears recovery and legal proceedings.

GCSE - General Education - Thamesmead School (1997)

Level 1 - Audio Typing

Level 1 - Book-Keeping