Helen Sears

Proactive receptionist and administrator with strong communication and organisational skills. I deliver excellent customer service across phone and email, manage bookings, quotations, and invoices accurately, and stay calm while multitasking in busy, fast-paced environments.

Dental Receptionist - Cliftonville Dental

(2021-04)

• Processed payments for dental services, including cash, credit cards, and insurance claims.
• Answered incoming calls, handled inquiries, and provided detailed information about dental services
• Liaised with dental laboratory services, ensuring timely delivery and collection of dental products
• Maintained accurate and up-to-date patient records.
• Conducted follow-up calls to patients after procedures, ensuring their well-being and addressing any concerns
• Managed patient appointments through efficient scheduling, cancellations, and rescheduling procedures
• Provided administrative support

Domestic Cleaner - B Sparkles Luxury Cleaning Services

(2019-07 - 2021-04)

• Provide basic housekeeping duties, including vacuuming, dusting, mopping and cleaning windows
• Notify homeowner of any accidents or problems.
• Handled and stored cleaning chemicals safely.
• Cleaned floors using vacuums, mops and appropriate cleaning agents
• Worked with respect to client privacy and preferences
• Worked independently with positive and proactive approach to obtaining high standards of cleanliness

Receptionist/ Front of House Assistant - The Zip Yard

(2019-01 - 2019-07)

• Manage the reception inbox and ensure queries are followed through the business correctly
• Collecting payments
• Maintaining and updating customer records.
• Handled incoming telephone calls
• Met incoming customers with professional approach and provided friendly, knowledgeable assistance
• Carried out basic day-to-day administrative tasks to support staff needs

Sales Consultant - Next Plc

(2018-10 - 2019-01)

• Built exceptional customer satisfaction by delivering friendly service
• Resolved customer issues and complaints with quick-thinking problem-solving
• Handled credit and debit card payment processing to complete purchasing experience

Freelance Barber - Various Salons

(2012-02 - 2018-10)

• Providing a high level of service to clients dealing professionally with requirements
• Answering telephone and scheduling appointments
• Developed strong rapport with clients through excellent communication skills, resulting in a loyal customer base
• Groomed beards, trimmed hair and styled male haircuts as specified in consultations
• Completed continuing education and training to stay up to date with new trends and techniques

Certificate - European Computer Driving Licence - Northampton College

Level 3 - Admin, PA and Secretarial Diploma - Online Course

Level 2 - Food Safety and hygiene - Online Course

NVQ Level 2 - Hairdressing - The Richardsons Group - Northampton