Deepu Thomas

I consider myself to be a confident, results-driven professional who has been in multiple IT related technical roles. The fact that I have risen ground up, from an IT Support engineer to ‘Support and Project Manager’ (managing 15+ resources within MEA and APAC) to ‘Senior Technical Consultant’/’Digital Business Automation Team Leader’ has made me proficient technically and am able to handle challenges from both management and technical perspective and most importantly, deliver results within reasonable timeframes. I also have expertise across multiple domains such as Banking, Financial Services and Insurance (BFSI) as well as Telecom and Retail.

I have a strong working knowledge of the Automation industry across multiple domains. At Magnoos Information Systems (a BMC Elite Partner), as Digital Business Automation (DBA) Team Lead, I was initially responsible for setting up the local Automation team and making an impact in the market within the Partner space. Currently, I am responsible for all aspects of BMC's Digital Business Automation (relating to BMC Control-M) such as Pre-Sales, Support and Project for its 20+ customers.

Employer: Magnoos Information Systems (BMC Elite Partner), Coventry, UK (Remotely Working)

Designation: Digital Business Automation (DBA) Team Lead

Duration: April 2019 till date

Achievements

• Go-to person within the organization for all things related to BMC Digital Business Automation pillar - Control-M. This includes Presales, Project as well as Support activities.
• Managing the team activities, Projects and Support actions and reporting to BMC Business Unit Manager.
• Immense credibility within the parent vendor, BMC amongst its many offices and departments such as the BMC local office, its Sales, Presales, Support and R&D divisions

Employer: Broadcom / CA Technologies/Automic Software, Dubai, UAE.

Designation: Senior Services Consultant

Duration: November 2015 till March 2019

Achievements

• Go-to person within the Middle East office for all things related to Oracle EBS and Oracle Retail automation on ONE Automation.
• Managing the team activities, Projects and Support actions and reporting to Technical Director in Germany.

Employer: Tecnotree Oyj (formerly, Tecnomen), Dubai, UAE.

Designation: Support and Project Manager, MEA & APAC

Duration: April 2007 to December 2014

Achievements: - Service delivery assurance by constantly achieving maximum service availability and performance (99.99% SLA compliance for all cases raised by customers) through continual improvement - Strong customer facing experience (with both NOC and Managed Service operations), achieving defined targets and driving projects and related teams to completion

• Successfully managed Support AMC portfolio amounting to EUR 3M annually, for over 20 Telco operators
• Successfully delivering Projects of value EUR 2M with minimal deviations (end to end – Initiating, Planning, Executing, Monitor and Controlling, Closing) and its related management.
• Project Management of over 30 Change requests/projects for IVR system at MTN-Irancell, DU and Saudi Telecom
• Implementing best practices within the Support Organization consisting of 15+ members based within MEA and APAC, based on experiences and lessons learnt, for better performance and efficiency and ensuring customer satisfaction
• Client credibility and satisfaction with major Telco operators such as Roshan (Afghanistan), dU (UAE), Cell C (SA), Zain (Kuwait, KSA), Ooredoo (Algeria, Kuwait), Tunisiana (Tunisia), STC (KSA) among others

Employer: Acision (formerly, LogicaCMG), Bangalore / Dubai / KSA.

Designation: Technical Consultant

Duration: Nov 2004 to Apr 2007

Achievements

• Maintained prepaid charging platform (PSA) for VAS services at Saudi Telecom at Riyadh, KSA for over 2 years onsite with an approximate daily revenue of over 6M Saudi Riyal per day

Employer: Manipal Enterprises Private Ltd., Bangalore, India

Designation: IT Team Lead

Duration: May 2003 to Nov 2004

Achievements

• Shift in-charge, managing all IT and tele-calling related issues
• Received Certification of Appreciation from Sophos Antivirus, UK for testing and implementation

Certifications

• ITIL Foundation Certificate in IT Service Management, Valid from July 2015
• ITIL Intermediate Certificate in IT Service Strategy, Valid from July 2015
• ITIL Intermediate Certificate in IT Service Operation, Valid from July 2015
• Certified ScrumMaster, Valid from July 2015
• PRINCE2 Foundation Certificate in Project Management, Valid from July 2015
• PRINCE2 Practitioner Certificate in Project Management, Valid from June 2015
• BMC Certified Associate for Control-M 9.x, Valid from 21/3/2020
• BMC Certified Professional for Control-M 9.x, Valid from 31/3/2020
• BMC Certified Associate: Control-M 20.x for Administrators and Consultants, Valid from 04/03/2022
• BMC Certified Professional: Control-M 20.x for Consultants, Valid from 11/03/2022

Degree : B. Tech Degree in Computer Science and Engineering

College / University : TKM College of Engineering, University of Kerala, India

Graduation Year/Grade : 2003, First Class