Desiree B

I am an organised and adaptable administrative professional with experience across administration, customer service and communications. I enjoy supporting teams, solving problems and keeping work running efficiently in fast-paced environments.

Previous roles have strengthened my attention to detail, communication skills and ability to manage competing priorities while maintaining a high standard of accuracy. I am confident using Microsoft Office and Google Workspace, learn new systems quickly and enjoy taking ownership of tasks.

I am reliable, proactive and ready to contribute from day one, bringing a positive attitude and a strong work ethic to every role.I am an organised and adaptable administrative professional with experience across administration, customer service, and communications. I enjoy supporting teams, solving problems, and keeping work running efficiently in fast-paced environments.

Previous roles have strengthened my attention to detail, communication skills, and ability to manage competing priorities while maintaining a high standard of accuracy. I am confident using Microsoft Office and Google Workspace, learn new systems quickly, and enjoy taking ownership of tasks.

I am reliable, proactive, and ready to contribute from day one, bringing a positive attitude and a strong work ethic to every role.

Temporary Administrative Officer at Ministry of Justice (2025-06 – 2025-09)

• Processed money claims at the Civil National Business Centre as an Administrative Officer.
• Liaised with service users over email and completed administrative tasks.
• Regularly surpassed daily customer service quotas by over 15% for service user online queries.

Seasonal Customer Specialist at Apple Inc (2024-09 – 2025-01)

• Delivered high-quality customer service by resolving technical issues efficiently, enhancing customer satisfaction and loyalty in a fast-paced retail environment.
• Received direct and positive feedback from customers, resulting in a review score in the 90th percentile of employees.

Agency Nursery Assistant at Evolve Within Recruitment (2024-07 – 2024-09)

• Provided high-quality care and supervision for children up to age four, ensuring their safety, well-being, and development in various nursery settings.
• Supported the daily routines of the nursery, including mealtimes and play activities, while adapting quickly to the specific needs and schedules of different nurseries.

Student Ambassador at University Of Warwick (2024-02 – 2025-08)

• Acted as a representative of the university at events and campus tours, communicating with prospective students through the provision of accurate and clear information regarding the university.
• Assisting with various administrative and logistical tasks in the office with attention to detail.
• Promoted to a Champion Ambassador and delivered a presentation to an audience of over 50 people.

Seasonal Customer Service Assistant at Lush Cosmetics (2023-10 – 2024-01)

• Utilised strong product knowledge and persuasive communication skills to drive sales and provide exceptional customer service in a fast-paced retail environment at Lush.
• Demonstrated a deep understanding of Lush's sustainability practices, effectively communicating these principles to customers and aligning their needs.

BA in Politics and Sociology – University of Warwick (2023-10)

A levels – Sir Henry Floyd Grammar School (2021-10 – 2023-08)

GCSE – The Highcrest Academy (2018-09 – 2021-08)