HR Officer at Notting Hill Genesis (2022-03 – Present)
Leading on employee relations case work, workforce management, recruitment campaigns, payroll delivery, and compliance initiatives including DBS, RTW, and GDPR.
- Lead on ER case work on sickness, performance management, reasonable adjustments, disciplinary, flexible working, disciplinary, probation extensions, Family leaves etc. low to medium level casework
- Advising and coaching managers and staff on policies related to queries on maternity, paternity, fixed-term contract, secondment, sabbatical, flexible working, sabbatical, bereavements, recruitment, exit, onboarding, compliances, and taking responsibility for a specific business area as their point of escalation
- Lead on establishment and workforce management for assigned business area along with providing monthly analysis and reporting and presenting this data to business leaders and HR Business partner monthly
- Writing and updating HR policies, procedures and processes, ensuring compliance with legislation and best practice across organization
- Lead recruitment campaigns, including signing off hiring, reviewing interview scorings by managers, during the selection process, signing off on contracts, offer letters, and ensure onboarding within agreed business timelines and audit requirements
- Produce reports providing insight and trend analysis for Compliance in company and Workforce management
- Support HR business partners during restructurings, redundancies and TUPE provide insightful analysis of data highlighting areas for continuous improvement and analysis
- Lead on HR team projects and research, to drive change. E.g., I lead Disclosure and barring services compliance for whole organization and publish reports to senior leadership on organization compliance, leading also as SME on background check project for HR Shared services team
- Work with HR business partnering team on key projects to develop meaningful relationships by gaining insight and understanding of business structures, roles, people plan, challenges and overall business goals
- Lead on accurate and timely delivery of payroll for a specific business area. This includes liaising with managers on regular payroll related changes for staff or business, working with data administrators to process these inputs, and checking and signing off payroll changes, compliances, and associated letters
- Drive compliance as per NHG standards on Disclosure and Barring Services (DBS), Right to work (RTW), GDPR, qualifications, references, new starter audits, recruitment partners, and taking responsibility for the process where it requires action. Ensuring data accuracy on systems and compliance with data protection regulations
- Receive and undertake an initial review of SARs requests
- Work with the Learning and Development team to schedule and manage training sessions, drive development partnership enrollments for employees to further new learnings
Experience Manager at Wolff Olins (2021-07 – 2022-02)
Managing studio operations, freelancer timesheet closures, employee onboarding, and wellbeing initiatives.
- Owning the studio space and ensuring it always looks presentable
- Function as the main liaison with bankside building services, to report issues and drive a resolution
- Led Wolff Olins studio move in Aug-Sep 2021 seamlessly within the given budget
- Led all freelance timesheet closures on tool, which improved closure of monthly payroll cycle
- Partner with Commercial communities like - HR, IT, Finance, Resourcing to enable the right environment for employees, to do the best work of their lives
- Drive experience induction including health and safety induction for all starters
- Organizing company breakfast, lunches and maintaining budgets
- Collaborating with client teams to ensure that clients feel welcome at studio
- Lead organization of company socials i.e., Christmas; Summer Party, dedicated events
- Headed weekly submission of freelancer's timesheets
- Driving Wellbeing Initiatives for business E.g., Yoga and Circuits
- Setting up new suppliers on AX for new freelancers and other ad hoc requests
- Attending Omnicom Health and Safety meetings
Group Manager HR at WNS Global Services (2019-06 – 2021-03)
Leading HR governance on critical metrics, managing employee relations, driving positive work culture during pandemic, and managing HR projects.
- Led governance on critical human resource metrics such as retention, engagement, hiring costs, staff welfare budgets, increments, promotion, bonuses, and the deployment of talent
- Partner with business leaders in implementing effective HR programs, policies, and initiatives designed to sustain a positive work environment and retain critical talent
- Support and coach managers on employee relations and HR-related issues within their teams
- Driving a positive work environment and strong work ethics while enabling work-from-home journeys for employees by facilitating remote townhalls, HR and leadership connects
- Successfully deployed employees internally as part of drawdown with high retentions, zero escalations, and minimal budgetary impact on bench cost
- Seamlessly enabled change to work from home journeys for businesses and driven positive work culture in event of pandemic
- Led digital virtual engagement and continued connects with HR and leadership to build a culture of trust, transparency, and a sense of belonging amongst employees during the pandemic
- Managed ER case work for specific business areas including investigations into complex issues. Advised business on the analysis and interpretation of data collected during investigations and hearings. Also seeking additional advice from legal teams on matters, if needed
- Drive change management and communication based on business needs such as new business integrations, drawdowns and holding consultations with impacted employees
- Directly interact with customers during key reviews or planned visits
- Monitor and drive participation in all mandatory behavioural, technical, and domain training within business
- Led projects in HR to support business needs. E.g. - led enterprise level project on employee wellness
- Partnered with key stakeholders in operation, training, compliance, C&B, staffing, shared services and exit teams to enable seamless employee journey
- Deploy reward and recognition program to drive a culture of meritocracy
Manager HR at Genpact Pvt. Ltd (2010-07 – 2019-05)
Managing HR governance, employee relations, organizational changes, performance management, and HR strategy implementation.
- Driven governance on critical human resource metrics such as retention, employee engagement, learning, and HR financial metrics such as headcount management, C&B to revenue costs, bench costs, bonuses, and staff welfare budget utilisations for the business areas supported
- Consulting and coaching managers on all policy-related matters on performance management, disciplinary processes, rewards and recognitions, promotions, exits, sickness or absence management, wellbeing-related matters, family leaves, and deployments and driving improvement in governance and culture
- Owned monthly and quarterly HR reviews with business leaders by proving insights into people trends and business risks thereby making recommendations and implementing agreed-upon plans
- Manage all employee relations cases ranging from absences, performance management, discipline, grievances, redeployments for specific business areas. Also, reach out to specialist teams if needed
- Owned communication around organisation changes, addressing queries, and managing consultations, and issuing letters to impacted employees, including either deployment or employee exit
- Inducting new managers on people policies and enabling them to integrate with the team through regular skip feedback or by conducting new manager assimilation exercises
- Own monthly meetings with the managers to discuss and share HR updates, discuss share challenges, and best practices with team managers
- Lead the way in implementing change initiatives related to culture, performance, recognition, and policies
- Owned annual performance reviews, succession plans, and critical resource planning meetings with business leaders to maintain a healthy turnover in the assigned business area
- Lead internal and client SOX HR audits for businesses, if needed
- Managed leadership and client townhalls
- Conducting and analysing staff surveys. Sharing insights and recommendations with business leaders and managers to focus on building a better work culture
- Drive change management and communication based on business needs such as new business integrations, drawdowns, holding consultations with impacted employees, and addressing grievances arising out of these changes
- Undertake projects to continually improve and implement HR strategies. Such as front ended project on job clustering & incentive for workforce at Genpact, global consulting project, and campus hiring drives at colleges for analytics
