Donna Jubb

I am 58 ,I have two children aged 24and 27 ,and I have brought them up and supported them through university completing bachelor and masters degree.

I have a caring and understanding attitude and I enjoy the role that is assigned to me

Catering Assistant (café, front of house) at Leisure World (2025-09 – Present)

• Served hot and cold food and drinks to customers' tables.
• Always provided a friendly welcome to customers.
• Cleared and cleaned tables to maintain a hygienic and welcoming environment.
• General housekeeping - maintained high standards of cleanliness in all areas.
• Refilled and replenished stock as required.
• Built good customer relations with attention to detail within the café environment.

Catering Assistant (front of house) at RAF Leeming (2024-03 – 2025-08)

• Served tables in the Officers and Sergeants messes.
• Served in dining hall at special functions.
• Delivered highest presentation of polished cutlery, glassware, napkins, etc.
• General housekeeping, which included maintaining the cleanliness, hygiene and appearance of all public areas.
• Opened up and served all meals in the Juniors Mess.
• Built a good rapport with military staff whilst serving on the till at the servery.
• Cashed up and closed at the end of the day.

Assistant Pharmacist at Well Pharmacy (2023-10 – 2024-03)

• Served customers and gave advice about non-prescription items.
• Dispensed medicines ready for checks with the pharmacist.
• Labelled products stocked shelves and put orders together.
• Took calls from GP surgeries, nursing homes and clinics.
• Used handheld devices to check location of medications.

Retail Sales Executive at Holland and Barrett (2017-06 – 2023-10)

• Displayed outstanding personal presentation and customer service in customer facing roles.
• Achieved store targets for sales, customer service and merchandising standards.
• Built customer relationships for personalised service, resulting in loyalty.
• Shared knowledge and product recommendations to maximise selling opportunities.
• Completed shop floor replenishment for a fully stocked, enticing store.
• Picked and packed items to process online orders.
• Maintained till accuracy following cash handling procedures.
• Attended regular training sessions for updated knowledge.
• Greeted customers to offer prompt assistance and assess current needs.
• Advised customers about available products matching stated desires.

General Personal Assistant at Self-employed (2013-01 – 2017-05)

• Dog walking, while clients were working, ensuring dogs safety and wellbeing.
• House sitting, for clients with pets, ensured animal welfare, attending to all their needs.
• House cleaning, ensuring all areas were cleaned to a high standard.
• Accurately recorded mileage, fuel and repair costs for submission to HMRC for self-assessment tax purposes.
• Maintained driving log, prepared vehicle performance forms and completed daily paperwork.
• Gained a good customer base and developed a good rapport to ensure returning customers.

Sales Assistant at Clinton Cards (2012-11 – 2012-12)

Seasonal position

• Achieved sales targets by providing genuine service and actively listening to customer needs.
• Grew customer loyalty by adapting advice given to customers' desires and needs.
• Supported shop operations by helping management, meeting personal targets and upholding policies.
• Replenished and arranged products on shelves to increase visibility, removing any that are out of stock.
• Worked with the team to complete daily and weekly routines that kept the shop safe, clean and tidy.

Sales Assistant at Stead and Simpson (2012-08 – 2012-11)

• Achieved sales targets by providing genuine service and actively listening to customer needs.
• Used knowledge of sales lines and customers' preferences to reach individual and store sales targets.
• Demonstrated new and complex products to clients to stimulate interest and make sales.
• Received and processed orders over different channels to capture and retain clients.
• Grew customer loyalty by adapting advice given to customers' desires and needs.
• Fulfilled daily Click & Collect orders to meet increased online demand.
• Supported manager in opening and closing stores.
• All other aspects of retail management, including stock rotation and maintenance of all areas to Health and Safety standards.

GCSEs in English and maths – Carmel Comprehensive School (1986-05)