Drew Ayres

Experienced sales negotiator with a strong background in estate agency, property sales, banking, and customer service. Skilled in valuing properties, negotiating offers, progressing sales, building client relationships, and exceeding targets. Known for strong communication, rapport building, and a customer-focused approach across fast-paced sales environments.

Property Investor - Self-employed

(2020-03)

• Managed and expanded a personal property portfolio through purchase, renovation, and tenant management.
• Negotiated property purchases and coordinated improvements to support portfolio growth.
• Maintained tenant relationships and handled day-to-day property management tasks.

Senior Sales Negotiator & Sales Progressor - Pearson Ferrier Estate Agents

(2015-02 - 2020-03)

• Sourced and negotiated offers for vendors while supporting successful property sales.
• Progressed sales from offer stage through to completion by liaising with all relevant parties.
• Surpassed completion targets by 10% through strong pipeline management and follow-up.
• Introduced clients to mortgage advisers and solicitors to support a smoother sales process.
• Planned daily activity effectively to exceed branch and personal targets.
• Applied marketing strategies to help achieve strong sale prices for vendors.

Claims Assessor - Bupa

(2013-10 - 2015-02)

• Investigated claims thoroughly in line with policy terms and business procedures.
• Managed workload efficiently to balance quality, accuracy, and turnaround time.
• Built strong working relationships with consultants and medical secretaries.
• Delivered clear communication and customer service throughout the claims process.

Premier Banker - Barclays Bank

(2010-11 - 2013-09)

• Provided high-quality service to mass affluent customers across telephone banking enquiries.
• Used fact finding to identify customer needs and maximise sales through service opportunities.
• Resolved account queries while maintaining strong compliance and data protection standards.
• Performed within the top 5% of the business for combined sales and service.

Hospital Service Advisor - Spire Healthcare

(2006-10 - 2010-10)

• Supported patients by handling calls with empathy, clarity, and professionalism.
• Built strong relationships with consultants and hospital staff to improve service delivery.
• Communicated effectively to help achieve positive outcomes for patients and colleagues.
• Earned recognition through multiple call of the month and hall of fame awards.

Manager - Horton Stanley Estates

(2004-04 - 2006-10)

• Prepared comparable evidence and carried out property valuations.
• Managed and motivated staff to exceed branch targets and improve performance.
• Negotiated offers and progressed property sales through to completion.
• Built relationships with vendors, purchasers, surveyors, and investors to support business growth.
• Introduced clients to in-house mortgage services to improve completion times.

Sales Progressor - Nutter and Staff

(2003-01 - 2004-03)

• Negotiated and agreed offers on behalf of vendors and purchasers.
• Progressed sales through to completion while managing a high-volume caseload.
• Structured daily workload to support consistent service and timely progression.
• Exceeded weekly completion targets by at least 10%.

Lettings Negotiator - Opal Estates

(2001-07 - 2002-01)

• Supported lettings activity and client service within a busy estate agency setting.

GCSE or equivalent