Dumebi Ofili

Friendly and customer-focused professional with experience delivering exceptional service in both customer service and hospitality environments. Skilled at building positive relationships, communicating confidently with diverse customers and working efficiently in fast-paced settings. Reliable, adaptable and a strong team player with a passion for creating a welcoming experience for every customer. Eligible to work in the UK without sponsorship.

Client Relations & Transaction Associate - Imperial Homes - Lagos, Nigeria

(2025-05 - 2026-04)

• Managed premium stakeholder relationships, delivering warm, high-standard customer experience under fast-paced conditions.
• Promoted within nine months due to outstanding performance, strong relationship management and contributions to the team.

Client Advisory & Case Specialist - Alegeh & Co - Lagos, Nigeria

(2024-04 - 2025-04)

• Liaised directly with diverse client groups under strict, rapid deadlines, maintaining zero tolerance for error.

Hospitality & Event Staff - Off to Work Birmingham - UK

(2017-07 - 2020-02)

• Delivered luxury front-of-house service at five-star venues, fashion events and high-profile VIP gatherings across the UK.
• Maintained a calm demeanour while managing high-volume environments under strict service standards.
• Audited event spaces before guest arrival to guarantee flawless room setups in line with elite branding guidelines.
• Collaborated with kitchen teams to ensure rapid order delivery and minimal guest wait times.

Volunteer Adviser - Citizens Advice Bureau (CAB) - Stoke-on-Trent, UK

(2019-01 - 2019-03)

• Conducted face-to-face and digital client consultations, putting diverse community members at ease while providing solutions to complex personal and financial issues
• Managed multiple urgent client portfolios at the same time, maintaining a calm demeanour under heavy daily pressure.
• Established instant professional rapport with clients, creating a safe and welcoming environment to discuss highly sensitive personal files.

Volunteer Sales Assistant - Oxfam - Watford, UK

(2015-07 - 2015-08)

• Provided customer service in a retail environment, assisting shoppers and donor.
• Supported stock organisation and store presentation.
• Maintained a welcoming and organised shop environment.
• Contributed to customer satisfaction and repeat engagement by delivering friendly and attentive service.

Barrister & Solicitor Training Course - Law - Nigerian Law School (2021-12 - 2023-11)

Legal Practice Course - Law - The University of Law (2019-09 - 2021-06)

LLB (Hons) - Law - Keele University (2016-09 - 2019-07)