Head of Change Management
Finova · Full-time Nov 2024 to Apr 2025 · Hybrid
- Led change management for a portfolio of 15 Building Societies and Mortgage companies, implementing new ways of working for engineering teams, resulting in a 10% productivity increase and 15% rework reduction.
- Collaborated with sales to enhance account management plans, leading to a 20% increase in Net Performance Scores (NPS) in 2025 compared to 2024.• Led change management for a portfolio of 15 Building Societies and Mortgage companies, implementing new ways of working for engineering teams, resulting in a 10% productivity increase and 15% rework reduction. • Collaborated with sales to enhance account management plans, leading to a 20% increase in Net Performance Scores (NPS) in 2025 compared to 2024.
Skills: Organizational Change Management · Agile Methodologies · Portfolio Management · Program Management · Senior Stakeholder Management
Delivery Partner
Endava · Full-time Jun 2018 - Apr 2024 · London, United Kingdom · Remote
- Managed a portfolio of clients within financial services group including serving as the first senior point of day-to-day contact with full P&L responsibility for all assigned accounts.
- Supported a payment processor fintech to deliver a new payments services for merchant implementations, resulting in reducing the time to onboard by 50%.
- Led a team of 100+ Programme/Project Managers and delivery/support teams on the delivery of client projects, and ensured they had the necessary strategies, training and development plans to consistently achieve in line with objectives.
- Setup a team to assess the current market on behalf of a Payment Service Provider (PSP) and developed a 3-year roadmap for the client to increase its customer base by 500%.
- Built and led a team for a banking client that conducted an architecture audit, identifying additional savings on hosting that were implemented for the client saving 10%.
- Scaled the NatWest team/account from 8 people to 100+, increasing revenue by 400% in year 2 and 500% in year 3.
- Guided and supported the commercial business team to transition from waterfall to agile resulting in the business also working in 2 weeks sprints (same as the Dev teams) enabling faster to market software releases.
- Led the implementation and onboarding of a new Open Banking payment project (PayIt) with NatWest Bank through multiple remote teams in Eastern Europe, running the multi award winner solution (4-year agile programme) from proof of concept to fully managed cloud hosted (Azure) service, allowing an increase speed to market and faster ROI.
- Successfully re-hosted the PayIt service from Endava hosted subscirption to NatWest Venture hosting (Azure).
- Supported OneBanx, a new fintech to deploy a unique Open Banking solution to provide access to cash to communities which have lost their bank branches. This included the development of digital apps and AWS hosted services.• Managed a portfolio of clients within financial services group including serving as the first senior point of day-to-day contact with full P&L responsibility for all assigned accounts. • Supported a payment processor fintech to deliver a new payments services for merchant implementations, resulting in reducing the time to onboard by 50%. • Led a team of 100+ Programme/Project Managers and delivery/support teams on the delivery of client projects, and ensured they had the necessary strategies, training and development plans to consistently achieve in line with objectives. • Setup a team to assess the current market on behalf of a Payment Service Provider (PSP) and developed a 3-year roadmap for the client to increase its customer base by 500%. • Built and led a team for a banking client that conducted an architecture audit, identifying additional savings on hosting that were implemented for the client saving 10%. • Scaled the NatWest team/account from 8 people to 100+, increasing revenue by 400% in year 2 and 500% in year 3. • Guided and supported the commercial business team to transition from waterfall to agile resulting in the business also working in 2 weeks sprints (same as the Dev teams) enabling faster to market software releases. • Led the implementation and onboarding of a new Open Banking payment project (PayIt) with NatWest Bank through multiple remote teams in Eastern Europe, running the multi award winner solution (4-year agile programme) from proof of concept to fully managed cloud hosted (Azure) service, allowing an increase speed to market and faster ROI. • Successfully re-hosted the PayIt service from Endava hosted subscirption to NatWest Venture hosting (Azure). • Supported OneBanx, a new fintech to deploy a unique Open Banking solution to provide access to cash to communities which have lost their bank branches. This included the development of digital apps and AWS hosted services.
Skills: Large Scale Change Management · Leadership Development · Program Management · Account Management · Banking · Team Leadership · Payments · Change Management · Senior Stakeholder Management · Mentoring · Business Process Improvement · Payment Systems · Financial Services · Coaching & Mentoring
Aldermore Bank PLC
Portfolio Manager
Full-time Jul 2016 - Jun 2018 · Reading, United Kingdom
- Led a team of 10 Programme and Project managers on the delivery of technical and business change within the Group delivery function such as identifying GDPR or issues such as multiple uses of Excel to perform journals/calculations rather than the correct software as a result of lack of knowledge/training before supporting the implementation of this.
- Reduced the number of suppliers and saved 15% in costs through supporting procurement to implement new ways of working and supplier engagement.
- Developed, agreed, and implemented a new delivery framework for all change across the business.
- Led the inception and design phase of the GDPR programme that included team build out with multiple contractors to deliver the various workstreams.• Led a team of 10 Programme and Project managers on the delivery of technical and business change within the Group delivery function such as identifying GDPR or issues such as multiple uses of Excel to perform journals/calculations rather than the correct software as a result of lack of knowledge/training before supporting the implementation of this. • Reduced the number of suppliers and saved 15% in costs through supporting procurement to implement new ways of working and supplier engagement. • Developed, agreed, and implemented a new delivery framework for all change across the business. • Led the inception and design phase of the GDPR programme that included team build out with multiple contractors to deliver the various workstreams.
Skills: Large Scale Change Management · Leadership Development · Program Management · Corporate Portfolio Management · Senior Stakeholder Management · Business Process Improvement · Coaching & Mentoring · Banking · People ManagementSkills: Large Scale Change Management · Leadership Development · Program Management · Corporate Portfolio Management · Senior Stakeholder Management · Business Process Improvement · Coaching & Mentoring · Banking · People Management
Programme Manager
Contract Dec 2015 - Jul 2016 · London, United Kingdom
- Built and implemented new governance model for IT security programme BAU activities having been zero formal governance in place.
- Delivered several IT security projects, including PCI DSS and a new delivery of Dells D1iM (Identity and Access Management solution).• Built and implemented new governance model for IT security programme BAU activities having been zero formal governance in place. • Delivered several IT security projects, including PCI DSS and a new delivery of Dells D1iM (Identity and Access Management solution).
Skills: Business Process Improvement · Program Management · Strategic Business Change · Programme Delivery · Programme Governance · Banking
