Ehi Nuel

IT Support Engineer & Web Administrator with 10+ years' experience in technical support, infrastructure management, and remote diagnostics. Certified (IBM IT Fundamentals, Cisco Cybersecurity, Cisco Networking Basics) with strong communication skills (IELTS Band 7). Ready to support global teams remotely from Nigeria.

IT ENGINEER/WEB ADMINISTRATOR (CONSULTANT) at Aretes Nigeria Limited (2022-01 – Present)

• Install, configure, and maintain IT infrastructure for the organisation, providing on-site and remote technical support to end-users across multiple locations.
• Design, develop, and manage the organisation's website using CMS platforms, ensuring uptime, content accuracy, and security compliance.
• Deliver end-user training on system usage, cybersecurity best practices, and new technology adoption.
• Collaborate with cross-functional teams to escalate, troubleshoot, and resolve technical issues within agreed SLAs.

IT ENGINEER/PROJECT ADMINISTRATOR at Nix Technologies Limited (2019-01 – 2022-12)

• Oversaw full project lifecycle — from initiation and implementation to closure and evaluation.
• Coordinated correspondence between company stakeholders and clients; prepared detailed project reports.
• Monitored project tasks and milestones, adjusting plans proactively to maintain schedule and quality.
• Maintained project documentation to ensure traceability and audit-readiness.

IT ENGINEER at Nix Technologies Limited (2017-01 – 2019-12)

• Delivered remote support to customers using AnyDesk and Microsoft Remote Desktop — handling inquiries, troubleshooting, and service requests with a high first contact resolution rate.
• Applied active listening skills to diagnose and resolve client IT concerns efficiently and empathetically.
• Conducted internal training sessions on IT troubleshooting for customer service teams.
• Created user-facing documentation and self-help guides, reducing repeat support tickets.

SUPPORT ENGINEER at Sevenwest Contractors Limited (2014-01 – 2017-12)

• Provided first-level IT support and training for clients and internal staff.
• Maintained IT systems, networks, and infrastructure to ensure operational continuity.
• Assisted the marketing team with technical information required during client onboarding.

Bachelor of Engineering (B.Eng.) in Electrical/Electronics Engineering – Ambrose Alli University (2007-01 – 2012-12)

Advance Diploma in Electronic Technology Computing – NIIT Benin (2005-01 – 2007-12)

Diploma in Computer Engineering – University of Benin (2001-01 – 2004-12)