Eli Dauya
Customer-focused university student with recent Service Advisor experience at Harwoods JLR
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About
Customer-focused university student with recent Service Advisor experience at Harwoods JLR, a background in premium automotive environments and previous retail sales experience. Confident communicating with customers, resolving queries and working to high service standards in busy teams. Seeking a part-time retail role alongside a BSc in Football Coaching and Performance at Middlesex University.
Experience
Service Advisor at Harwoods JLR (2025-11 – 2026-09)
- Managed customer bookings, service queries and vehicle updates, keeping customers informed throughout their visit.
- Built rapport quickly, explained work clearly and handled concerns professionally in a premium customer-service environment.
- Balanced multiple customers and administrative tasks while maintaining accurate records and high service standards.
Production Associate at Rolls-Royce Motor Cars (2023-08 – 2025-11)
- Worked to exacting quality standards within a premium luxury brand, consistently delivering accurate, high-quality work.
- Met demanding production targets while maintaining attention to detail, reliability and strong teamwork.
- Supported smooth workflow by communicating effectively across the production line and responding quickly to issues.
Office Administrator at Safe House Property Managing Services (2023-02 – 2023-08)
- Handled 75+ inbound calls daily, providing clear and professional support to tenants and property managers.
- Logged jobs, coordinated engineers and suppliers, and kept customers updated on delays and progress.
Sales Assistant at Covers Timber & Building Merchant (2018)
- Provided friendly frontline service, answered customer enquiries and supported purchases.
- Operated tills accurately, balanced cash and replenished stock to maintain an organised sales floor.
Primary School Sports Leader at SCL Sports (2020 – 2022)
- Led inclusive PE sessions and after-school activities, adapting communication to different ages and needs.
Education
BSc in Football Coaching and Performance – Middlesex University (2026)
GCSEs and Functional Skills in English and Maths – Bishop Luffa, Chichester
