Elilta Lilly Simon

Dynamic and customer-focused sales professional with a strong background in client relationship management, upselling, and team supervision. Recognised for delivering exceptional customer experiences, exceeding sales targets, and maintaining a professional, premium approach that aligns with luxury brand standards. Adept at building trust and rapport with diverse clientele, solving problems under pressure, and thriving in fast-paced, target-driven environments.

Seeking to bring a passion for automotive excellence and proven sales expertise to a BMW dealership, helping clients make confident, informed purchasing decisions while driving business growth.

Sales Representative - Interact - London

(2024-05 - 2025-07)

• Delivered personalised client support to subscription-based customers, increasing engagement and retention.
• Proactively identified upselling opportunities, contributing to revenue growth and customer satisfaction.
• Built trust-based relationships, ensuring clients felt valued and supported at every touchpoint.
• Maintained accurate CRM records to track client needs and deliver seamless service.

Security Officer & Head Door Supervisor - Mais Security - London

(2022-10 - 2024-04)

• Led entry operations and managed front-of-house security for venues and events, ensuring a safe and professional environment.
• Supervised and coordinated door teams, enforcing venue policies and maintaining order during peak hours.
• Conducted ID verification, conflict resolution, and crowd control with composure and authority.
• Collaborated with management and local authorities to handle incidents discreetly and effectively.
• Recognised for professionalism, reliability, and strong leadership in high-pressure environments.

Fire Marshal Supervisor - Insight - London

(2021-08 - 2022-09)

• Led and supervised a team, ensuring safety protocols and professional standards were consistently upheld.
• Delivered incident reporting, staff briefings, and operational updates with precision.
• Trained and developed new team members, improving team performance and response times.

Fire Patrol Officer - J7 - London

(2021-05 - 2021-08)

• Conducted detailed patrols to identify safety risks and maintain compliance.
• Assisted with emergency evacuations and liaised with authorities to ensure resident safety.
• Demonstrated calmness and leadership under high-pressure situations.

Waitress & Barista - Simit Sarayi - London

(2019-09 - 2019-11)

• Delivered exceptional customer service in a busy hospitality setting, maintaining professionalism at all times.
• Managed high-volume orders with accuracy and efficiency while ensuring customer satisfaction.
• Handled shop operations, including opening/closing procedures and stock control.

BA (Hons) - Events Management - Coventry University (2022 - 2025)

Level 3 Diploma - Business - West Thames College, Isleworth (2017 - 2019)

GCSEs - Waldegrave School for Girls, Twickenham (2012 - 2017)