Elinor Cooper
Friendly and enthusiastic customer service professional
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About
Friendly and enthusiastic customer service professional with experience working in hospitality, visitor-facing and fast-paced environments. Passionate about creating welcoming experiences for customers and building positive relationships with people from all walks of life. Highly organised, reliable and adaptable, with strong communication skills and a genuine love of animals. Enjoy working as part of a team and contributing to a positive and enjoyable atmosphere for customers and colleagues.
Experience
Customer Experience Specialist / Front of House Assistant at ATG Entertainment (2025-10 – Present)
- Provide a welcoming and professional experience for theatre audiences
- Serve customers efficiently during busy performances and intervals
- Work behind the bar, handling transactions accurately in high-volume periods
- Respond positively to customer enquiries and resolve issues calmly
- Collaborate closely with colleagues to ensure smooth service delivery
Customer Service Assistant at Phoenix Theatre (2024-11 – Present)
- Deliver excellent customer service in a busy public-facing environment
- Support visitors and respond to enquiries professionally
- Maintain a welcoming atmosphere and positive customer experience
- Work effectively as part of a team during busy periods
Assistant Cashier at Bournemouth and Poole College (2019-01 – 2022-12)
- Managed customer transactions accurately and efficiently
- Assisted students, staff and visitors with enquiries
- Maintained professionalism while balancing multiple responsibilities
Contact Coordinator at Insync Insurance (2017-01 – 2019-12)
- Delivered high-quality customer support via telephone and email
- Built positive relationships through clear communication and problem-solving
Education
MA in Acting – East 15 Acting School (2023-01 – 2024-12)
