Elizabeth Dear

I have over 10 years' experience in planning, coordination, customer service and administration, working across both public and private sector organisations. I'm used to managing busy workloads, dealing with different people and making sure things are organised and completed on time. Alongside my professional experience, I'm currently studying for a BA (Hons) in Creative Writing at Falmouth University, which has further developed my writing, research and communication skills.

I'm reliable, adaptable and comfortable working independently or as part of a team.

Reactive Repairs Planner at Dudley Council (2025-08 – Present)

• Plan and coordinate reactive housing repairs across the Cycle North Dudley area, allocating work to the appropriate trades and managing jobs through to completion.
• Use NEC, Servitor and DRS to schedule weekly workloads, manage trade diaries and prioritise urgent and AWAAB-related repairs.
• Assess incoming tenant repair requests, monitor timescales and compliance requirements, and respond to changing operational priorities.
• Liaise with supervisors, contractors and tenants to resolve issues, minimise delays and maintain clear communication.

Internal Sales Representative at Barrett Steel (2024-10 – 2025-02)

• Processed customer orders, responded to enquiries and supported day-to-day internal sales activity in a fast-paced environment.
• Tracked quotations and follow-ups to maintain pipeline visibility and support conversion.
• Created and maintained financial spreadsheets to monitor payments and support cash-flow awareness.

Personal Assistant at Coached By Steph Mills ltd (2022-03 – 2025-08)

Part time - whilst working Full time

• Managed a high-volume diary and appointment schedule, arranging follow-ups and minimising clashes.
• Handled client communications and inbox management while prioritising day-to-day administrative tasks.
• Coordinated business activity and maintained organised workflows to support efficient client service.

Production Planner at Kloeckner Metals UK (2021-06 – 2024-10)

• Created and managed production plans across multiple internal teams using SAP, adjusting workloads to meet changing deadlines.
• Managed stock ordering and inventory levels to support production continuity and reduce delays.
• Coordinated internal communications and transport logistics to keep work moving through the production process.
• Produced weekly performance and progress reports for the Operations Manager and tracked jobs against agreed schedules.

Engineer Co-ordinator at Integral UK (2017-07 – 2021-06)

• Arranged Engineers diaries
• Scheduled and prioritised jobs, allocating engineers according to skill set and urgency.
• Arranged engineers travel and route
• Monitored jobs from allocation through to completion
• Arranged engineers accommodation when required.
• Trained and supported new team members

Customer Service Representative at Integral UK (2015-06 – 2017-07)

• Handled incoming customer enquiries within a busy service environment.
• Logged and uploaded certification for customers
• Dealt with customer enquiries.
• Provided customers with updates and dealt with queries through to resolution.
• Completed general administration.

BA (Hons) in Creative Writing – Falmouth University (2028)

NVQ Level 3 in Customer Service – Remit Training (2019)

NVQ Level 2 in Business Administration – Cube Learning (2015 – 2016)

BTEC National Diploma in Performing Arts – Windsor High School & Sixth Form (2010 – 2012)

GCSEs – Windsor High School & Sixth Form (2005 – 2010)