Liam Williams

Built and maintained relationships with key decision-makers across commercial portfolios. Coordinated bespoke proposals and bids, integrating compliance safeguards and operational insights. Represented GCP at industry events, enhancing brand visibility and client engagement.

Operations Coordinator – Planned Preventative Maintenance and Projects - GCP Facilities Management Ltd

(2025-02)

• Built and maintained relationships with key decision-makers across commercial portfolios.
• Coordinated bespoke proposals and bids, integrating compliance safeguards and operational insights.
• Represented GCP at industry events, enhancing brand visibility and client engagement.
• Embedded continuous improvement and legal compliance into client-facing documentation.
• Management of inhouse Facilities, Health & Safety and Compliance

Business Development Manager - GCP Facilities Management Ltd

(2024-08 - 2025-02)

• Served as primary point of contact for client accounts, ensuring satisfaction and retention.
• Coordinated with operations to ensure timely service delivery and SLA compliance.
• Initiated post-quote communication protocols to improve transparency and client trust.

Business Operational Lead Consultant (Self-Employed) - IP Talent Hub

(2023-03 - 2024-06)

• Delivered promotional campaigns and sales activations across diverse sectors.
• Applied consultative selling techniques to align client needs with service offerings.
• Supported brand visibility through targeted outreach and event-based engagement.

Lean Six Sigma Business Consultant (Yellow Belt) - Tech Mahindra / Target Group

(2019-04 - 2022-10)

• Supported process improvement projects using Lean Six Sigma methodology within Arrears management for 1st and 2nd charge mortgages.
• Designed and deployed a Client Dashboard to enhance transparency and reduce operational friction.
• Delivered daily performance reports and strategic insights to stakeholders.
• Strengthened workflows through data analysis and solution design.

Arrears Executive - Target Group

(2014-11 - 2019-04)

• Managed mortgage portfolios across residential and commercial sectors.
• Conducted financial assessments and negotiated repayment plans aligned with client needs.
• Delivered due diligence and risk monitoring across diverse arrears scenarios.

Intelligence Officer - Royal Air Force – Waddington

(2006-03 - 2014-05)

• Led intelligence operations supporting mission-critical decision-making.
• Built cross-functional relationships with military, government, and allied stakeholders.
• Delivered briefings and reports to senior leadership, translating technical insights into actionable strategy.
• Mentored junior officers and contributed to continuous improvement in intelligence processes.

BA (Hons) - Engineering (Aeronautics) - RAF Defense STEM Sponsorship

HND - Business Management - Bridgend College

A-Levels - Mathematics, History, Social Sciences