Elizabeth Mannion

I am an experienced Marketing Coordinator with a strong background in digital marketing, e-commerce, and customer engagement. I have a proven ability to manage multi-channel campaigns, support product launches, and work cross-functionally with sales, customer service, and warehouse teams. I am highly organised and self-motivated, with a proven ability to manage workloads independently in flexible and hybrid working environments with over 8 years of experience.

Marketing Coordinator - Nail Perfection Ltd – Lecenté

(2017-09)

A varied and fast-paced role covering multiple areas of the business, with a strong focus on digital marketing and e-commerce.

• Plan, schedule, and manage digital marketing campaigns across multiple platforms with minimal supervision
• Manage end-to-end email marketing campaigns, including planning, segmentation, automation, and reporting
• Independently support product launches by coordinating digital activity across channels
• Manage and update the Shopify website, e-commerce systems, analytics, apps, and discount platforms
• Liaise with customer service and warehouse teams to resolve queries and support day-to-day operations

Sales Coordinator - Alpha Heating Innovation - Wrotham, Kent

(2015-09 - 2017-03)

• Worked closely with the Marketing Manager to distribute marketing materials to remote sales advisors
• Used Salesforce CRM to update sales diaries, manage customer information, and support marketing event planning
• Contacted customers and plumbing outlets to resolve stock issues, customer queries, and arrange appointments for sales advisors
• Attended national heating expos, supporting stand sales, organising marketing materials, and attending PR events
• Used in-house ordering systems to arrange product deliveries and ensure sales advisors had necessary technical parts
• Coordinated branded workwear, posters, and educational materials for sales advisors and customer open days

Customer Services & Marketing Manager - Stone Bridge Hair Accessories - Kent

(2012-09 - 2015-06)

• Managed all customer contact, taking orders via phone and email and assisting with packaging and dispatch
• Maintained strong customer relationships through regular postal and email marketing communications
• Played a key role in weekly email marketing campaigns and ongoing data entry
• Led marketing activities including social media management, YouTube content creation, blog copywriting, direct mail, and email marketing
• Built trusted relationships with repeat customers by providing personalised product advice
• Gained broad marketing experience and increased confidence by working in a small, hands-on business environment

Sales Assistant / Supervisor - Barratts Shoes Ltd

(2006-09 - 2012-08)

• Progressed from Sales Assistant to Supervisor
• Delivered high levels of customer service and sales performance
• Managed rotas, opening and closing procedures, and day-to-day shop operations
• Responsible for tills, cash handling, and end-of-day reconciliation
• Developed strong leadership, teamwork, and customer service skills

BA (Hons) - Business Administration and Marketing - University of Hertfordshire (2009 - 2012)