Ellis Cram

Experienced professional with expertise in customer-facing and administrative roles. Skilled in managing complex situations, working under pressure, and handling multiple responsibilities simultaneously. Experienced in customer service, financial documentation, health and safety compliance, and working within structured environments. A strong communicator with excellent organisational skills and a proactive approach to problem-solving.

Developed interviewing and customer engagement skills through observation and practical experience at Progressive Freight Review (PFR) Department for Work and Pensions (DWP) (2023-07 – 2023-08)

• Analysed bank statements and supporting evidence.
• Gained insight into compliance procedures and case review processes.
• Worked with confidential customer information in a professional environment.

Representative at Sainsbury's (2023-03 – 2023-07)

• Represented the company in front-facing customer service roles at reception and within the bar.
• Delivered professional and efficient customer service to guests.
• Managed financial records and cash handling responsibilities.
• Assisted with health and safety documentation and compliance procedures.
• Worked effectively within a team while maintaining high service standards.

Care Worker (2022)

• Provided care and support to multiple service users across the Medway area.
• Maintained strict schedules and managed daily visits efficiently.
• Demonstrated empathy, reliability, and professionalism when supporting vulnerable individuals.
• Ensured accurate record keeping and adherence to care plans.

Woollerton & Co Solicitors

• Supported local youth engagement initiatives and community projects.
• Advised a councillor on youth-related matters and council policy.
• Assisted with fundraising activities and community events.
• Developed leadership, communication, and stakeholder engagement skills.

Business Studies; English; Philosophy – St John Fisher Catholic School