Em

I am a self motivated, hard working individual with great interpersonal skills. Some of my key skills include good organisation, time management, working well under pressure, and being able to work well in a team or independently. I have a range of experience, from admin, to hospitality, and customer service.

My peers would describe me as enthusiastic, polite, and compassionate with the ability to make anyone feel at ease. In my spare time I enjoy travelling, going to the gym, and spending time with family and friends.

Food and Beverage Assistant, former Supervisor/Duty Manager - David Lloyd Clubs

(2021-04)

During my time at David Lloyd, I quickly built up my skillset from working on reception, to taking on shifts in the kids' clubs, the spa and in food and beverage. I was promoted to Food and Beverage supervisor and duty manager in 2023, however, I had to step down due to lifestyle changes. One of my main achievements at David Lloyd was being nominated for team member of the year 2024.

• Managing a team of 14, both new employees and established staff, to ensure high standards are being met and maintained
• Placing orders within a budget and overseeing deliveries
• Quickly picking up new skills
• Providing all-round support in multiple departments around the club including front of house, the club bar/restaurant, spa, and kids' clubs as a duty manager
• Creating fun activities in kids sessions, parties, and holiday camps
• Carrying out pool tests
• Extensive product knowledge to advise and upsell
• Sufficient stock rotation
• Maintaining general cleanliness
• Operating till and other online systems
• Making smoothies, coffees and serving food
• Maintaining high standards whilst working under pressure during busy periods
• Assisting with member enquiries and complaints
• Greeting and building rapport with members

Senior Lash Technician/Beauty Therapist - The Lash Lobby LDN

(2024-10 - 2025-11)

• Social media marketing - creating social media posts using Canva and creating weekly newsletters
• Providing a variety of eyelash and brow treatments
• Handling cash/card payments and cashing up
• Providing a good customer service to build a repeat clientele
• Communicating with clients to clarify and satisfy requirements through a thorough consultation
• Setting up a work area cleanly and efficiently
• Sterilising tools effectively
• Training new employees in beauty services

Administrative Assistant / Team Leader - Adecco

(2018-01 - 2019-12)

Supporting a recruitment team with general administrative tasks which included handling sensitive data, e.g. overseeing timesheets and creating staff contracts. My biggest achievement being that I was assigned to be a project manager with a team of 7, at the age of 18, after 2 months of working at Adecco for a large admin project for Walmart, managing staff termination and ensuring tight deadlines were met.

Beautician - Kerryann's Beauty (Sutton) - Sutton

(2019-01 - 2020-12)

Beautician - Love and Lashes (Croydon) - Croydon

(2021-01 - 2022-12)

Teaching Assistant - Sherwood Park School

(2015-09 - 2015-09)

Providing support to children with Special Educational Needs.

Pamper Lounge Assistant - Ideal Homeshow

(2017-01 - 2017-12)

Offering beauty services and upselling products used.

GCSEs - Carshalton Girls (2016-01)

NVQ Level 2 - Beauty Therapy - London College of Beauty Therapy (2017-01)