Emily Barker

A highly organised and customer-focused professional with over 16 years' experience in communications, administration and customer service, complemented by management experience in hospitality. Recognised for delivering exceptional service, building strong relationships and managing competing priorities with professionalism and attention to detail. An adaptable and approachable team player, committed to creating efficient, welcoming environments and supporting organisational success.

Bar Manager at Nuneaton Bowling Club (2024-10 – Present)

• Oversee the day-to-day operation of the club bar, ensuring a welcoming, safe, and professional environment for members and visitors.
• Manage bar staff, including recruitment, training, scheduling, supervision, and performance management.
• Ensure excellent customer service is consistently delivered and respond promptly to member enquiries or concerns.
• Maintain appropriate stock levels by ordering, receiving, and rotating stock to minimise waste and maximise availability.
• Conduct regular stock takes and monitor stock usage to control costs and reduce losses.
• Ensure all cash handling, till operations, and end-of-day reconciliation procedures are completed accurately.
• Assist with the planning and delivery of club functions, competitions, and special events requiring bar services.
• Support the overall objectives of Nuneaton Bowling Club by maintaining high operational standards and contributing to a positive member experience.

Group Internal Communications Executive at ZIGUP (2024-02 – 2027-03)

• Delivery of engaging internal communications across the ZIGUP Group, partnering with our 10 business units and Group functions to ensure clear, consistent messaging.
• Responsible for end-to-end internal communication campaigns, from planning through delivery and evaluation, driving colleague understanding and engagement.
• Translation of Group strategy into compelling colleague-focused communications, strengthening advocacy for the organisation, its products and its employer brand.
• Supporting the Senior Internal Communications Manager and Head of Internal Communications on major projects, contributing to high-quality execution.
• Owned and evolved the Group intranet, maintaining high content standards and enabling stakeholders through mentoring and training to deliver relevant, effective communications.

Communications Officer at LloydsPharmacy (2007-01 – 2023-11)

• Effectively support the delivery of consistent messages and appropriate content, using a range of inclusive and responsive communication methods to a wide audience.
• Managing internal communications in line with brand voice and style.
• Creatively developing and adapting campaign content to suit the audience.
• Creation and implementation of a new internal communications platform to incorporate all communications into one place.
• Successfully created and implemented a new 'one best way' guide to communicate and engage with colleagues.
• Prioritising workload and managing stake holder's expectation.
• Ensuring that all messages support the overall business strategy and are sent out via the appropriate channels and times.
• Creating inspiring and informative communications fit for purpose.
• Supporting on conferences and events.
• Collaborating effectively with clients to deliver successful communications strategy against brand objectives.
• Creatively developing and adapting campaign content to suit audience appetites.
• Created communication and marketing strategies for new products, launches, events and promotions.

Maintenance Coordinator at LloydsPharmacy (2005-01 – 2007-01)

• Overseeing the maintenance work for a region of 300 LloydsPharmacy stores and providing a quick and efficient service at all times.
• Handling inbound and outbound calls.
• Raising job requests using software Touchpaper.
• Liaising with stores to arrange a suitable time for a contractor to visit the store.
• Highlighting any issues regarding contractor performance to ensure high performance standards are met.
• Collecting quotes.
• Dealing with invoices and raising purchase orders.
• Negotiating new contracts.

Assistant Manager at Whitbread Brewers Fayre (2002-01 – 2005-01)

• Managing a team of ten staff members, leading by example to provide the best possible customer service.
• Working front of house greeting and seating customers.
• Creating rotas and processing wages.
• Holding regular team meetings to keep staff engaged and attending manager meetings.
• Cashing up and banking.
• Managing customer bookings.
• Stock ordering and rotation.

NVQ Travel & Tourism in Travel & Tourism – North Warwickshire and Hinckley College (2002 – 2002)

GCSEs – Higham Lane School (2000 – 2000)