Emily Shimizu

A customer-focused professional with over eight years of experience in customer service and sales. Known for a warm, empathetic, and approachable nature, with the ability to build genuine connections and make others feel comfortable and valued. Confident working in fast-paced environments, delivering high standards of service, and handling situations with care and professionalism.

Cabin Crew at Jet2 (2024-03 – 2025-11)

• Delivered high levels of customer service in a fast-paced environment
• Built positive relationships with customers through a friendly and approachable manner
• Handled customer needs with empathy, ensuring a comfortable experience
• Achieved sales targets through effective communication and product knowledge
• Worked as part of a team to ensure smooth operations

Cabin Crew at Ryanair (2022-11 – 2024-01)

• Provided consistent, high-quality service with a calm and supportive approach
• Managed challenging situations with patience, empathy, and professionalism
• Promoted onboard products and worked towards sales targets
• Maintained safety and operational standards

Customer Service Assistant (Coffee Shop)

Previous Role

• Delivered friendly, welcoming service and built strong rapport with customers
• Created a positive environment that encouraged repeat visits
• Handled transactions efficiently while maintaining attention to detail

Administrative Assistant – Golf Club

Previous Role

• Managed bookings and customer enquiries with a professional and helpful approach
• Provided front desk support and ensured members felt welcomed and supported
• Maintained organised records and assisted with daily operations

BA (Hons) in Japanese Studies – University of Leeds

BTEC Extended Diploma in Health & Social Care