Emily Williams

Highly adaptable, customer-focused and organised professional with extensive experience across customer service, administration, retail, hospitality, transport and operational environments. Confident working independently or as part of a team, with proven ability to manage customer enquiries, resolve problems, handle cash, coordinate people, manage stock and orders, and keep day-to-day operations running smoothly. A natural people person who builds rapport quickly with customers and colleagues from all backgrounds.

Calm under pressure, practical and solutions-focused, with the flexibility to learn new systems and responsibilities quickly and perform effectively in any environment.

D1 16-Seater Driver - Alpine Travel

Currently working with a broad range of clients including tourists, private bookings and local community customers. Responsible for safe, reliable and welcoming transport from collection to destination, while delivering a friendly and professional customer experience.

Store & Cover Colleague - Max Spielmann - North Wales coast

Worked independently across a variety of stores along the North Wales coast, handling a wide range of customer enquiries and needs. Provided tailored advice on gifts and design ideas, matching solutions to customer requirements and budgets. Managed cashing-up and end-of-day takings, weekly banking, sales targets and branch challenges. Developed practical skills in Photoshop, portrait and ID photography, and the production and gift-wrapping of a wide range of personalised photo products.

Taxi Driver - Self-Employed

(2019)

Self-employed taxi driver since 2019; continue to hold a current DCC badge. Built strong communication, customer service, time-management and independent working skills while dealing with a diverse range of customers.

Bar Manager - The Ship

Managed day-to-day bar operations for three years, including staff rotas, cost control, stock handling and ordering. Coordinated staff and supported successful special events alongside daily service. Developed excellent people-management and customer-facing skills through working with people from a wide range of backgrounds.

Crew Member - McDonald's

Provided fast-paced customer service while handling food, stock replenishment and cash. Took responsibility for secondary shift duties alongside general tasks, adapting quickly to different areas of the restaurant. Worked to service-time, quality and sales/upselling targets.

Sales Consultant - HPJ Jewellers

(2008-11 - 2009-04)

Advised customers on purchases and gift ideas, operated tills and maintained a clean, organised shop floor to support strong product presentation and customer experience.

Store Assistant - One Stop

(2008-01 - 2008-06)

Served customers face-to-face, replenished stock, handled cash and completed computer-based tasks. Demonstrated flexibility by working varied hours and regularly supporting additional cover requirements.

Customer Service Advisor - Marks & Spencer Money

(2007-04 - 2007-11)

Delivered high-quality telephone-based customer service while maintaining customer accounts and building strong rapport. Combined accurate administrative work with professional communication and a strong focus on customer satisfaction.

Support Worker - Mencap Cymru

(2006-03 - 2007-03)

Supported adults with learning difficulties, including individuals with behavioural needs. Managed household bills, paperwork and employer health and safety documentation while providing dependable day-to-day support.

Counters Assistant - Asda, Queensferry - Queensferry

(2004-07 - 2006-03)

Provided one-to-one customer service, handling customer needs, complaints and issues while maintaining high levels of satisfaction and service.

Office Junior / Legal Administration Work Placement - Redrow plc

Completed an administration placement supporting the legal side of the business. Organised mail, assisted with office tasks and worked with development plans following legal checks. Demonstrated an ability to learn quickly and become effective in a new office environment.

GCSEs - John Summers High School (1999 - 2004)

AS Law - Law - Deeside College