Administrator/Operations Assistant at Concept Hygiene Ltd (2023-05 – Present)
- Attended to customer service inquiries via telephone and email, ensuring prompt and accurate resolutions.
- Managed inbound calls and emails for the service department, addressing administrative and service-related queries.
- Established and maintained customer accounts with high level of accuracy, supporting efficient order processing.
- Configured recurring job schedules within the service drivers' application and calendar.
- Processed 100 plus sales orders weekly with 99% accuracy, ensuring on time delivery.
- Managed despatch note processing to support accurate and timely deliveries while reducing administrative delays.
- Coordinated timely bookings for MOTs and services, ensuring vehicle compliance and safety standards were maintained.
- Issued monthly mileage sheets to drivers and collated vehicle information onto a central spreadsheet.
- Processed incoming job sheets from service drivers, updating the system with relevant account details for precise service tracking.
- Compiled comprehensive defibrillator information for each customer account.
- Orchestrated arrangements for defibrillator servicing, maintaining operational readiness and regulatory compliance.
- Generated Waste Transfer Notes (WTN) certifications for each customer account by compiling requisite documentation.
Commercial Administrator at ALS (2023-01 – 2023-05)
- Supported the preparation of annual tenders by gathering essential documentation and collaborating with team members to ensure punctual submission.
- Coordinated and administered inspection and analysis quotations to streamline the response process.
- Arranged customer visits to ALS Inspection UK Ltd's office and laboratory to enhance client engagement and foster stronger relationships.
- Executed diverse administrative tasks within the department, encompassing filing, data entry, and meeting scheduling.
Junior Test Analyst at Flowtech Fluid Power (2020-11 – 2022-08)
- Partnered with the IT department to perform end-to-end software testing across various products throughout the development lifecycle, ensuring all testing criteria were met, reporting system errors, and tracking project progress.
- Executed comprehensive regression testing to identify software defects and validate fixes in subsequent releases.
- Completed test scripts and provided recommendations for enhanced test support.
- Authored detailed 'how to' instruction documents for completed projects, empowering staff to efficiently utilise new systems in their daily operations.
Office Administrator at Primary Fluid Power (2019-07 – 2020-11)
(Intercompany of Flowtech)
- Maintained Sage accounts by processing incoming payments and issuing up-to-date statements to customers.
- Generated sales and purchase orders, while concurrently addressing customer inquiries regarding delivery schedules to ensure clear communication.
- Initiated contact with customers regarding overdue payments, thereby expediting the resolution of outstanding accounts.
- Liaised with suppliers to procure necessary parts and informed customers of any changes to order dates, fostering transparency within the supply chain.
Order Processor/Estimator at Total Glass (2017-11 – 2019-07)
- Processed customer orders, verifying that all items adhered to size restrictions using evonet/evolution software.
- Acknowledged customer orders to confirm details and ensure absolute accuracy.
- Responded to customer queries and processed quotations via telephone.
- Provided quotations to customers via email.
- Contacted customers to resolve discrepancies or queries pertaining to their orders.
- Informed customers of any extended lead times affecting their orders.
- Issued glass/panel work orders to relevant manufacturing companies.
- Compiled material summary documents for the warehouse, specifically for bespoke orders.
- Supervised batch release operations.
- Supported the customer service department in resolving client inquiries.
- Undertook reception duties during periods of staff absence.
Customer Service Advisor/Administrative Assistant at Hoopers Engineers (2015-01 – 2017-11)
- Provided exceptional customer service by proactively resolving and addressing customer inquiries.
- Responded to customer service requests with speed and accuracy.
- Managed customer complaints calmly and professionally, implementing appropriate solutions to ensure continued satisfaction.
- Executed data entry for new insurance company inspection requests, scanned all relevant documents for each file, and communicated updates via email to insurance companies, whilst managing telephone communications with insurance companies, brokers, solicitors, and customers.
- Managed incoming and outgoing post to ensure effective internal communication, and dispatched repair authorisations to garages to facilitate timely repairs.
Customer Service Advisor at Serco (UCAS) (2014-12 – 2015-01)
- Delivered outstanding customer service by proactively going the extra mile to resolve and answer customer inquiries.
- Addressed customer service enquiries with promptness and accuracy.
- Handled customer complaints with composure and professionalism.
- Managed inbound calls, assisting students with university application forms, including password resets, system updates, data input, choice amendments, course availability checks, and general query resolution.
Administrative Assistant at North Mersey Business Centre (2013-08 – 2014-10)
- Managed incoming calls and emails, providing immediate responses or directing inquiries to the appropriate departments.
- Answered telephone calls to provide information, direct callers, and take messages.
- Oversaw the PPI department by addressing client and company queries via calls and emails, distributing Claim Complaint forms to banks and building societies, and coordinating correspondence regarding customer claims.
Business Administration Level 2 Apprentice at Pinehirst Social Enterprise for the Socially Disadvantaged (2012-01 – 2013-12)
- Facilitated client and customer interactions, collaborated effectively with team members, enrolled clients onto Learn Direct systems, liaised with external agencies, ensured administrative paperwork complied with funding criteria, maintained strict deadlines, and monitored learner progress to support successful outcomes.
Administrator Apprentice at Achievement Sports (2011-07 – 2012-01)
- Managed daily administrative duties, including scheduling meetings and organising files, to enhance overall office efficiency.
- Administered physical and digital filing systems, ensuring records were meticulously organised and easily accessible for all team members.
