Emma Platt

Experienced Operations Manager and Learning & Development professional based in Liverpool, with a proven track record of leading people-focused organisations across the education, health, and care sectors. Known for building high-performing teams, implementing operational frameworks, and driving continuous improvement in complex, multi-stakeholder environments.

I bring a rare combination of operational leadership and L&D expertise — from managing IT procurement, HR, and compliance at organisational level, to designing and delivering impactful training programmes and apprenticeship pipelines. I hold a PG Certificate in Education (Further Education and Training), specialising in Special Educational Needs, at Level 7, and have held safeguarding lead responsibility across multiple organisations.

I am passionate about working in purpose-driven environments where operational excellence genuinely improves people’s lives, and I am currently seeking my next permanent opportunity across operations management, people management, or learning and development roles in the Merseyside and North West region.

RELEVANT EXPERIENCE

M62 Vincis (Killer Presentations) – Operations Manager Mar 2025 – May 2026

• Oversaw day-to-day business operations for a specialist creative presentation design studio based in Liverpool, supporting a team of 7–9 graphic designers and creative professionals.
• Led all IT procurement and vendor management, including hardware refresh planning, managed IT services contract review, and Microsoft 365 licensing evaluation.
• Managed HR operations including performance management frameworks, onboarding, staff development, and employee relations.
• Developed and implemented operational policies, procedures, and compliance documentation to support business growth and client obligations.
• Coordinated cross-functional workflows to ensure efficient project delivery and a high-quality client experience.
• Supported senior leadership with strategic planning, supplier negotiation, and operational reporting.
• Managed people operations and learning frameworks across a geographically dispersed team spanning the UK and United States, delivering virtual onboarding and development sessions via Microsoft Teams.

Ella Creative Academy – Learning and Operations Manager Oct 2023 – Mar 2025

• Spearheaded the design and delivery of staff training programs, boosting compliance and enhancing professional development across the organisation.
• Successfully organised and led onboarding sessions, workshops, and team briefings, improving staff readiness and engagement.
• Managed apprenticeship recruitment and developed structured annual learning plans, ensuring consistent talent growth.
• Oversaw internal training systems and quality assurance processes, streamlining data management and reporting.
• Drove client engagement and supported business development initiatives, contributing directly to revenue growth.
• Safeguarding lead.

CP PHB – General Manager Oct 2018 – Oct 2025

• Coordinated and implemented comprehensive care plans, ensuring high-quality person-centred support.
• Secured funding for essential equipment through successful bid applications, enhancing service delivery and client wellbeing.
• Oversaw HR operations, recruitment and induction processes for all staff within a medium-sized team, promoting staff development and retention.
• Led on safeguarding.

NHS England – Alternative Education Provision Lead Apr 2022 – Oct 2023

• Led the strategic development, recruitment, and enrolment of learners onto apprenticeship and alternative education programmes across regional NHS partnerships.
• Oversaw the implementation of T Levels and Supported Internships, ensuring high-quality learning experiences aligned with NHS workforce and inclusion priorities.
• Collaborated with education providers, local authorities, and employers to design inclusive, progression-focused learning pathways.
• Drove continuous improvement through data-led evaluation, compliance monitoring, and performance review.
• Championed equality, safeguarding, and learner wellbeing to support sustainable employment outcomes.

Wirral Met College – Lecturer (Employability, English, Maths) Sep 2020 – Mar 2022

• Delivered engaging and differentiated employability-focused lessons to learners aged 16+, supporting progression into work and further training.
• Designed and implemented personalised learning plans (ILPs) to develop core English and Maths skills linked to vocational goals.
• Maintained high standards of safeguarding, wellbeing, and inclusive teaching across all delivery.

Wirral Met College – Work Placement / T Level Manager Apr 2018 – Sep 2020

• Led a team of coordinators to deliver high-quality work placements and employer partnerships across multiple curriculum areas.
• Successfully implemented the college's T Level initiative in collaboration with the DfE, embedding industry placements into the curriculum.
• Built and maintained a robust employer engagement network, expanding opportunities for learners across key sectors.
• Managed departmental budgets and introduced a CRM system to improve data management and communication efficiency.

M&S Bank – Customer Complaints Manager Sep 2009 – Feb 2017

• Resolved complex customer complaints, ensuring compliance and improving satisfaction.
• Analysed trends to drive process improvements and enhance service delivery.

PG Certificate in Education (Further Education and Training), specialising in Special Educational Needs, Level 7 – Edge Hill University, 2017

BA (Hons) Business Management & Children in Society (2:1) – Liverpool Hope University, 2009

A Levels – Neston High School, 2005: English Literature, Graphic Art, Fine Art, General Studies

GCSEs – St Edmund Arrowsmith School, 2003: 8 GCSEs including English, Maths, Science, French, and Art