Emma Woods
Customer service professional with over five years' experience in retail, hospitality and promotional sales
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About
Friendly and enthusiastic customer service professional with over five years' experience in retail, hospitality and promotional sales. Confident working in fast-paced environments, building rapport with customers, handling stock and deliveries, and delivering excellent service. Available for flexible part-time work including evenings and weekends.
Experience
Retail Assistant at Just Trading of Wallingford Ltd. (2019-01 – 2024-12)
- Worked in a diverse team, developing exceptional customer service skills alongside store presentation and window-dressing.
- Independently responsible for completing the weekly stock orders from two wholesalers as well as managing deliveries and handling invoices.
- Managed the organisations social media content to promote the shop's ethical mission to a wider audience.
Volunteer at Manchester Action on Street Health (2025-01 – Present)
- Delivering friendly and efficient food and drink service in a fast-paced setting.
- Maintaining cleanliness and organisation of the service area, ensuring a safe and hygienic environment.
- Demonstrating empathy, communication, and teamwork while supporting women experiencing homelessness and other vulnerabilities.
Student Brand Ambassador at Tony's Chocolonely (2024-01 – 2025-12)
- Promoted Tony's products through face-to-face customer engagement on the university campus as well as ad-hoc sampling.
- Created promotional social media content to increase brand awareness and drive sales.
Freelance facilitator at Sundial Centre (2022-01 – Present)
- Designing and delivering interactive workshops to students and professionals regarding social media and body image, sharpening confidence and communication skills.
- Planned, prepared, and executed a wide range of online and in-person events.
Education
BA (Hons) in Politics & Social Anthropology – University of Manchester (2023-01 – 2026-12)
A-Levels in Politics (A*), Law (A*), History (B), EPQ (A) – The Henley College (2021-01 – 2023-12)
GCSEs in 11 GCSEs at grades 8–9 (A*) – Wallingford School (2016-01 – 2021-12)
