Enya Odonnell

I am an extremely hardworking and dedicated person with an appetite for learning new skills. I have the ability to establish and maintain excellent communication and relationships with clients and am dedicated in providing quality care for the ultimate customer experience and satisfaction. I have a positive attitude which allows me to remain calm and take on new tasks individually as well as in a team.

This is alongside my excellent time management skills that allow me to produce high standards of work.

Telesales Agent at Express Foodservice (2024-03 – Present)

• Calling through multiple customers daily to ensure they have correct items for their business
• Picking up incoming calls and helping with enquires
• Building relationship with new and lost customers
• Dealing with any uprising complaints and queries from customers
• Taking orders efficiently over the phone
• Invoicing orders via the website
• Ensuring payments are being made
• Face to face service developing relationships with customers
• Contacting customers via email ensuring the information they need is to hand
• Working to deadlines to ensure things run efficiently
• Updated and maintained databases with customer information and account details

Junior Stylist at Curtis Diamond (2023-09 – 2024-05)

• Junior stylist in busy salon
• Meet and greet customers, ensuring their experience is enjoyable
• Developed and maintained strong relationships with customers, by telephone customers to remind them of appointments and follow up calls to gain customer satisfaction
• Maintained a clean and professional reception area, ensuring visitors feel welcome
• Updated and maintained databases with customer information and account details
• Answer customer enquiries via email, telephone and in person
• Processed payments in accordance with salon procedures
• Responded to customer complaints in a sensitive manner in order to reach the best possible outcome

Senior Colourist and Assistant at Richard John (2020-08 – 2023-09)

• Developed and maintained a positive relationship with clients to ensure satisfaction with services
• Performed hair treatments to improve the condition of clients' hair and scalp
• Educated clients on proper hair care, styling techniques and product usage to improve the overall health of their hair
• Developed advanced techniques in colouring, highlighting and balyage
• Developed and implemented a comprehensive colour correction plan for a customer, resulting in a successful outcome
• Created detailed records of customer services and treatments, resulting in better customer service

Waitress/Bar Staff at The Henty Arms (2018-07 – 2021-08)

• Maintained a clean and organised bar area, ensuring compliance with health and safety standards
• Processed payments
• Demonstrated a high level of accuracy in taking orders and delivering food
• Provided knowledgeable and courteous service, resulting in positive reviews from customers
• Greeted customers with a friendly smile and attitude

Kitchen Assistant at Andalucia (2017-07 – 2020-09)

• Prepared a variety of food items according to customer orders and restaurant recipes
• Maintained a clean and safe working environment by adhering to all food safety regulations
• Established and maintained positive customer relationships through efficient and friendly service
• Worked collaboratively with kitchen staff to ensure a smooth workflow and timely service

NVQ Level 2 in Hairdressing – Richard John Academy (2020-08 – 2023-09)

BTECH Level 3 in Travel & Tourism – Northbrook College (2019-09 – 2021-07)

BTECH Level 3 in Business – Northbrook College (2019-09 – 2021-07)

GCSE – Chatsmore Catholic High School (2014-09 – 2019-09)