Ezekiel Warren
Customer service
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About
Professional Profile: I am currently a Business student at Fayetteville State University looking to apply my work ethic and skills to a new opportunity in this organization. Throughout my time working in security at Titan, I have gained valuable experience in managing daily operations, handling equipment, and patrolling. I am a hardworking, reliable, and quick-learning professional who is eager to contribute to a team and grow within a new organization.
I am currently in my first year of studies pursuing a Bachelor of Science in Business at Fayetteville State University. My coursework is helping me understand the basics of how businesses run, from organizational behavior to strategic planning. Because I am taking my classes online, I have a very flexible schedule and am ready to take on a full-time position immediately.
Experience
Security at Security Titan (2021-11 – 2025-09)
- Maintained a safe and secure environment for customers and staff by conducting regular patrols and monitoring store activity.
- Resolved conflict and addressed security concerns courteously and efficiently to ensure a peaceful environment.
- Provided high-level professional service by monitoring entry points and addressing unauthorized access or suspicious behavior in a timely manner.
- Maintained accurate logs of daily activity and incident reports to ensure proper documentation of site safety.
- Answered customer inquiries regarding store policies and safety procedures to ensure a compliant and welcoming atmosphere.
- Monitored work areas throughout the day to identify and report potential safety hazards or security vulnerabilities.
- Greeted customers entering the store, maintaining a vigilant presence while providing a friendly and professional point of contact.
- Utilized sharp observation skills to uphold store security protocols and deter theft or loss prevention issues.
Pro Member at Lowes Home Improvement (2023-06)
- Followed safety protocols when handling hazardous materials such as adhesives and solvents.
- Adhered to all building codes and regulations regarding flooring installation.
- Cleaned up work area after completing a job to ensure customer satisfaction.
- Assisted customers in selecting the right type of flooring for their home or office needs.
- Educated customers on proper maintenance procedures for different types of flooring.
- Maintained an inventory of all tools and supplies needed for installations.
- Provided accurate estimates of labor costs associated with each job.
- Displayed excellent communication skills when interacting with customers and colleagues.
- Recommended various options based on customer budget constraints without compromising quality standards.
- Organized warehouse areas by stocking shelves with products and keeping track of inventory levels.
- Ensured that all necessary permits were obtained before beginning any projects.
- Displayed high standards for quality workmanship and routinely double-checked work.
Education
Bachelor of Science in Business Administration – Fayetteville State University