Sheraz Mohammed
Passenger Service Agent
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About
I am a very patient, respectful individual that can communicate confidently and effectively with a variety of people. I work well in a team and I can work under pressure. I have also gained many skills whilst being at college and working with different businesses, which has taught me to be very independent.
Experience
Passenger Service Agent - Jet2 East Midlands Airport - East Midlands Airport
(2016-05)
- Check-in customers for their flights at check in desks and kiosks
- Check passports, documents and follow safety and security procedures
- Assist at boarding gates (e.g. lead agent and scanning)
Warehouse Operative - Boots Warehouse
(2019-11 - 2020-08)
- Pick items for orders listed on the computer
- Ensure orders are picked correctly
Sales Administrator Apprenticeship - 4K's Kitchens
(2019-02 - 2019-08)
- Design kitchens on ArtiCad software for customers
- Speak to customers over the phone and face to face
- Sort out bank payments, delivery notes and receipts
Sales Assistant - Nottingham Lighting Centre
(2017-02 - 2018-08)
- Help customers with ordering light fittings
- Process orders and ensure customer satisfaction with purchases
Christmas Sales Assistant - Toys R Us, Nottingham - Nottingham
(2015-11 - 2016-01)
- Assist on the shop floor by helping customers
- Put stock away and keep the shop tidy
- Work on the tills and deal with returns
Admin Assistant - Akhter & Co Accountancy - Nottingham
(2014-10 - 2014-12)
- Answer telephone queries and emails
- Deal with customers and communicate effectively with them
Admin Assistant - Archer Solutions Limited - Nottingham
(2014-06 - 2014-08)
- Answer telephone queries and emails
- Deal with customers and communicate effectively with them
Education
Traineeship - Learndirect, Nottingham (2016-11 - 2025-02)
Level 2 - Speaking and Listening - Learndirect, Nottingham (2016-11 - 2025-02)
Level 2 - Functional Skills Reading - Learndirect, Nottingham (2016-11 - 2025-02)
Level 2 - IT Creative Information - Clarendon College, Nottingham (2014-09 - 2016-06)
Level 2 - Business Administration - Clarendon College, Nottingham (2014-09 - 2016-06)
Functional Skills - Maths Level 1 - Clarendon College, Nottingham (2014-09 - 2016-06)
Functional Skills - English Level 1 - Clarendon College, Nottingham (2014-09 - 2016-06)
GCSE - English Literature - Rushcliffe School, West Bridgford (2009-09 - 2014-06)
GCSE - English Language - Rushcliffe School, West Bridgford (2009-09 - 2014-06)
GCSE - Maths - Rushcliffe School, West Bridgford (2009-09 - 2014-06)
BTEC - IT - Rushcliffe School, West Bridgford (2009-09 - 2014-06)
BTEC - Science - Rushcliffe School, West Bridgford (2009-09 - 2014-06)
