Farjana Dulary

Customer Service Assistant and Administrator

Talent

East LondonMember since October 15, 2026

Providing excellent customer service skillsAbility to work as an effective team memberCommunication skillsgood work ethicFashion knowledge in styling & designingattention to detailsdesignAbility to work under pressureupsellCRMActive HDocuwareMicrosoftcodingmarketingnetworkingbrand awarenesstarget audience

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Providing excellent customer service skillsAbility to work as an effective team memberCommunication skillsgood work ethicFashion knowledge in styling & designing

About

An experienced Customer Service Assistant and Administrator with the capability to upsell and provide exceptional customer care and ability to maintaining great customer satisfaction.

Experience

Compliance Administrator - Gateway housing association

(2023-11 - 2024-11)

I have developed an understanding of repairs and maintenance. My job included raising repairs, uploading, and updating documents for compliance and chasing up sub-contractors for, LGSR’S, EICRS, Lifts, Water hygiene and Asbestos. Engaging with Tenants and external and internal contractors. Responsible for managing and organising meetings and dealing with complaints from tenants/residents. Experienced in using CRM, Active H, Docuware and Microsoft.

Sales consultant - Ann Summers LTD

(2022-11 - 2023-10)

Deliver a consistent level of customer service ensure the shopping experience is always a delight.
Company policy and procedures are followed, and company values are followed.
Shop floor is clean and safe place to shop, free from hazards.
Bra fits – helping customers with the right fits.
Tills transactions, returns and refunds and online purchase.
Fitting rooms are operated fast organised.
Keeping up with new products and understanding the role of the product.

Sales assistant - Warehouse retail store

(2017-09 - 2020-01)

Processing transaction on tills
Returns and Exchanges
Making sure the shop floor is hazard free.
Ensuring the changing rooms are clean.
Stock checks are updated.
Checking tags are correct.

Customer Service Steward - OCS (London stadium)

(2016-10 - 2017-06)

Meet and greet customers in the hospitality suites.

Checking tickets/ directing the way
Following safety instructions

Sales Adviser - HARVEYS (Good Mayes Retail)

(20116-09 - 2017-02)

Developed excellent communication, customer service and listening skills, as advised customers on latest products.
Encouraged customers to purchase relevant accessories and played an important role in making the customer’s shopping experience enjoyable.
Guided customers to purchase additional insurances and warranties on the products as required.
advertising special offers and discounts on products promoting store cards to eligible customers. Responsibly operated the till, handling cash and credit/debit cards.
Responsible for checking and unpacking stock deliveries, correctly pricing items, attaching security tags and displaying.