Fiona Kaniban

Results-driven Administrative and Operations Professional with 8+ years of experience supporting business functions, leading teams, and improving workflow efficiency. Skilled in performance management, data analysis, process optimisation, and cross-functional collaboration. Proficient in EMIS, SystemOne, Scandall Pro, and MS Office Suite. Recognised for strong communication, stakeholder management, and delivering high-quality administrative and operational support.

Team Leader - Utility Warehouse Energy - London

(2019-08 - 2025-01)

• Led and coached a high-performing team to consistently meet and exceed KPIs.
• Implemented operational improvements increasing productivity by 20%.
• Delivered performance reviews, mentoring, and development plans.
• Used data-driven reporting to optimise workflows.
• Managed resource planning, scheduling, and workload allocation.
• Collaborated cross-functionally to improve customer experience.
• Applied conflict-resolution strategies to maintain positive team culture.

Executive Administration Officer - Government Sector - London

(2018-01 - 2019-08)

• Coordinated legal case preparation, documentation, and processes.
• Maintained accurate data entry and record-keeping using CMS systems.
• Liaised with legal representatives and stakeholders for case resolution.
• Improved efficiency by redesigning case management workflows.
• Prepared financial reports, cost minutes, and closure documentation.

Administrator - Greenbrook Healthcare - London

(2014-08 - 2017-12)

• Scheduled patient appointments and coordinated clinical services.
• Maintained compliant medical records using EMIS Web.
• Worked with clinicians to improve patient flow and service delivery.
• Trained and supported new administrative staff.
• Enhanced QOF processes, contributing to performance improvements.

BA (Hons) - Criminology & Justice Studies - University of East London (2014)

Diploma - Health and Social Care Studies - Kensington & Chelsea College (2011)